IT Support Specialist with Visa Sponsorship

About the Company

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, driven by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms.

Job Description

We are seeking a dedicated and skilled IT Support Specialist to join our dynamic team in Manchester. This is an exciting opportunity for an individual with a passion for technology and problem-solving, looking to advance their career within a leading global consultancy. The successful candidate will be responsible for providing comprehensive technical support to our internal users, ensuring smooth operation of IT systems and infrastructure. We are pleased to offer visa sponsorship for eligible international candidates who meet the requirements for this role.

Key Responsibilities

• Provide first and second-line technical support for hardware, software, and network issues via phone, email, and in-person.
• Diagnose and resolve technical problems efficiently, escalating complex issues to appropriate teams when necessary.
• Install, configure, and maintain workstations, laptops, printers, and other peripheral equipment.
• Manage user accounts, permissions, and access rights within Active Directory and other relevant systems.
• Assist with onboarding and offboarding procedures, including setting up new user accounts and equipment.
• Document technical issues, solutions, and procedures in our knowledge base and ticketing system.
• Perform routine system checks and preventative maintenance to ensure optimal performance.
• Participate in IT projects, including system upgrades and migrations, as required.
• Educate users on IT best practices and security awareness.
• Collaborate with other IT teams to improve service delivery and resolve cross-functional issues.

Required Skills

• Proven experience in an IT support role (minimum 2 years).
• Strong knowledge of Windows operating systems (Windows 10, 11).
• Proficiency with Microsoft Office Suite (O365) and related applications.
• Experience with Active Directory user and group management.
• Basic understanding of network protocols (TCP/IP, DNS, DHCP) and troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with a customer-centric approach.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator).
• Experience with IT Service Management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
• Familiarity with remote support tools and methodologies.
• Knowledge of macOS and Linux environments.
• Experience with mobile device management (MDM) solutions.

Perks & Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and dental insurance.
• Generous paid time off and public holidays.
• Pension scheme with company contributions.
• Access to a wide range of learning and development opportunities.
• Employee assistance program for personal and professional support.
• Flexible working options (where applicable).
• Visa sponsorship and relocation support for eligible candidates.
• Opportunity to work with cutting-edge technologies and diverse teams.

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