About the Company
Digicel Group is a total communications and entertainment provider operating in 32 markets across the Caribbean, Central America and Asia Pacific. Digicel also runs a host of community-based initiatives across its markets and has set up a Foundation in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focuses on educational, cultural and social development programmes. We believe in empowering our people to create the future.
Job Description
We are looking for an enthusiastic and driven individual to join our team as an IT Support Apprentice. This apprenticeship provides a unique opportunity to gain hands-on experience in a fast-paced telecommunications environment, learning directly from experienced IT professionals. You will contribute to maintaining our critical IT infrastructure and support our internal users, playing a vital role in our daily operations. This is a full-time, on-site position designed to kickstart your career in information technology.
Key Responsibilities
- Provide first-level technical support to internal users, troubleshooting hardware, software, and network issues.
- Assist in the installation, configuration, and maintenance of computer systems, peripherals, and software applications.
- Support network operations, including monitoring, basic troubleshooting, and maintaining network devices.
- Perform routine system checks and preventative maintenance to ensure optimal performance.
- Document IT procedures, solutions, and inventory.
- Collaborate with senior IT staff on various projects and initiatives.
- Escalate complex issues to appropriate IT personnel.
Required Skills
- Basic understanding of computer hardware and software.
- Familiarity with Windows operating systems.
- Strong problem-solving abilities and attention to detail.
- Excellent communication and interpersonal skills.
- Eagerness to learn and adapt to new technologies.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Current enrollment in or recent completion of an IT-related vocational program or certification.
- Basic knowledge of networking concepts (TCP/IP, LAN/WAN).
- Experience with Microsoft Office Suite.
- Prior experience in a customer service role.
Perks & Benefits
- Structured mentorship program.
- Opportunity for career growth within a leading telecommunications company.
- Hands-on experience with cutting-edge technology.
- Health and wellness programs.
- Employee discounts on Digicel services.
- Paid time off and public holidays.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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