IT Helpdesk Support (Visa Sponsorship, Entry-Level)

About the Company

Siemens AG is a German multinational conglomerate corporation and the largest industrial manufacturing company in Europe, headquartered in Munich and Berlin. It focuses on the areas of automation and digitalization, and is a major provider of medical technology, financial services, and mobility solutions, driving innovation across various industries.

Job Description

Are you a proactive and customer-focused individual looking to kickstart your career in Information Technology? Siemens is seeking an enthusiastic Entry-Level IT Helpdesk Support Specialist to join our dynamic team in Munich. This is an incredible opportunity for individuals passionate about technology and dedicated to providing exceptional user support. We offer visa sponsorship for eligible candidates eager to relocate and grow with us. As the first point of contact for our employees, you will play a crucial role in resolving technical issues, ensuring smooth IT operations across various departments, and maintaining our high standards of service and operational efficiency. This on-site role is perfect for someone looking to build a strong foundation in IT support within a global leader.

Key Responsibilities

• Provide first-line technical support to internal users via phone, email, and chat, addressing IT-related inquiries and incidents.
• Troubleshoot and resolve common hardware, software, network, and system issues efficiently and effectively.
• Escalate complex problems to higher-level support teams or specialized IT groups when necessary, ensuring timely resolution.
• Document all support interactions, troubleshooting steps, and resolutions meticulously within the ticketing system.
• Assist with user account management, password resets, access permissions, and software installations.
• Install, configure, and maintain computer systems, applications, and peripheral devices.
• Educate users on IT best practices, system functionalities, and security protocols.
• Participate in IT projects, system upgrades, and departmental initiatives as required, contributing to continuous improvement.

Required Skills

• Strong passion for Information Technology and a keen interest in learning new technologies.
• Excellent communication, interpersonal, and customer service skills.
• Basic understanding of operating systems (e.g., Windows, macOS), computer hardware, and common software applications.
• Proven problem-solving abilities and a meticulous attention to detail.
• Ability to manage multiple tasks, prioritize effectively, and work both independently and collaboratively within a team.
• Fluent in English (written and spoken) to support our diverse global workforce.

Preferred Qualifications

• Associate's degree or a relevant certification in Information Technology, Computer Science, or a related technical field.
• Familiarity with IT service management (ITSM) tools and ticketing systems (e.g., ServiceNow, Jira Service Desk).
• Basic knowledge of network fundamentals (TCP/IP, DNS, DHCP) and active directory concepts.
• Understanding of the Microsoft Office 365 suite and cloud-based applications.
• Proficiency in German is an advantage for daily communication and integration into the local team.

Perks & Benefits

• Comprehensive visa sponsorship and relocation support for eligible international candidates.
• Competitive salary package and a robust pension scheme.
• Generous vacation days and paid time off.
• Extensive opportunities for professional development, training, and career advancement within a global company.
• Access to modern office facilities and cutting-edge technology.
• Comprehensive health and wellness programs, including employee assistance programs.
• Employee discounts on various products and services.
• A vibrant and inclusive international work environment.

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