About the Company
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions worldwide. We are dedicated to fostering a culture of diversity, inclusion, and belonging, empowering our employees to thrive and grow.
Job Description
Are you passionate about helping people and looking for a rewarding career you can do from the comfort of your home? Manulife is seeking enthusiastic and customer-focused individuals to join our team as Remote Insurance Customer Service Representatives. No prior insurance experience is required – we provide comprehensive training to ensure your success! In this role, you will be the first point of contact for our valued customers, providing exceptional support and guidance regarding their insurance policies and services. This is a fantastic opportunity to start a career with a leading financial services company, offering stability, growth, and a supportive remote work environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner
- Provide accurate information regarding insurance products, policies, and services
- Assist customers with policy changes, claims inquiries, and general account management
- Document all customer interactions and resolutions accurately in our CRM system
- Identify and escalate complex issues to appropriate departments when necessary
- Maintain a high level of product knowledge and stay updated on company policies and procedures
- Adhere to all regulatory compliance standards and internal company guidelines
- Collaborate with team members to ensure a seamless customer experience
Required Skills
- High School Diploma or equivalent
- Excellent verbal and written communication skills in English
- Strong active listening and problem-solving abilities
- Proficiency in basic computer skills and navigating multiple systems simultaneously
- Ability to work independently in a remote setting with minimal supervision
- Demonstrated empathy and a genuine desire to help others
- Reliable high-speed internet connection and a dedicated quiet workspace
Preferred Qualifications
- Previous customer service experience in any industry (retail, hospitality, call center)
- Post-secondary education or equivalent experience
- Familiarity with insurance products or financial services
- Bilingualism (English and French) is considered an asset
Perks & Benefits
- Comprehensive paid training program
- Competitive salary and performance-based incentives
- Full health, dental, and vision benefits
- Group RSP matching program
- Generous paid time off and holidays
- Employee wellness programs and resources
- Opportunities for career advancement and professional development within Manulife
- Employee assistance program
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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