About the Company
Britam Holdings Plc is a leading diversified financial services group, established in 1965. With a presence across Eastern and Southern Africa, Britam offers a wide range of insurance, asset management, banking, and property services. We are committed to fostering financial inclusion and empowering individuals and communities through innovative and accessible solutions. Our dedication to our clients and employees makes us a preferred employer and financial partner.
Job Description
Are you a compassionate and driven individual looking to kickstart a career in customer service within the insurance industry? Britam is seeking enthusiastic and dedicated individuals to join our remote team as an Insurance Customer Service Representative. This is an entry-level position where we provide comprehensive training, equipping you with all the knowledge and skills needed to succeed. You will be the first point of contact for our valued clients, providing exceptional support and guidance on their insurance needs from the comfort of your home.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding insurance products, policies, and services.
- Assist customers with policy changes, claims processing inquiries, and billing questions.
- Resolve customer complaints and issues with empathy and efficiency.
- Maintain detailed and accurate records of customer interactions and transactions.
- Educate customers on available services and products to enhance their experience.
- Adhere to company policies and procedures to ensure compliance and data security.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a customer-centric attitude.
- Ability to learn and adapt quickly in a fast-paced environment.
- Proficiency in using basic computer applications and navigating multiple systems.
- High school diploma or equivalent.
- Reliable internet connection and a quiet home office environment.
Preferred Qualifications
- Previous experience in a customer service role (any industry).
- Familiarity with insurance products or financial services.
- Fluency in Swahili is a plus.
Perks & Benefits
- Comprehensive paid training program.
- Competitive salary and performance-based incentives.
- Health insurance benefits.
- Opportunities for career growth and professional development within a leading financial institution.
- Work-from-home flexibility.
- Employee assistance program.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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