Insurance Customer Service Representative

About the Company

Allianz SE is a global financial services leader and one of the world’s largest insurers, serving over 100 million customers in 70 countries. With a rich history spanning over 130 years, Allianz is renowned for its strong financial performance, commitment to customer service, and innovative insurance solutions across property-casualty, life/health, and asset management sectors. We are dedicated to fostering a diverse and inclusive environment where employees can thrive and make a significant impact.

Job Description

Are you passionate about helping people and looking for a career where you can make a difference from the comfort of your home? Allianz is seeking enthusiastic and dedicated individuals to join our team as Remote Insurance Customer Service Representatives. We believe in investing in our people, which is why comprehensive training will be provided to ensure you have all the knowledge and tools needed to succeed. No prior insurance experience is necessary – just a desire to learn and a commitment to delivering exceptional service. In this role, you will be the first point of contact for our valued customers, assisting them with inquiries, claims, policy information, and providing support with a friendly and professional demeanor.

Key Responsibilities

• Answer incoming customer calls and respond to inquiries regarding insurance policies, products, and services.
• Provide accurate and clear information on policy coverage, benefits, and claims processes.
• Document all customer interactions and transactions accurately in the CRM system.
• Identify and escalate complex issues to appropriate departments for resolution.
• Maintain a high level of customer satisfaction by providing timely and efficient support.
• Participate in ongoing training and development programs to enhance product knowledge and service skills.
• Adhere to all company policies, procedures, and regulatory requirements.
• Collaborate with team members and supervisors to continuously improve customer service processes.

Required Skills

• Excellent verbal and written communication skills in German and English.
• Strong active listening skills and a customer-centric approach.
• Proficiency in basic computer applications and navigating multiple systems simultaneously.
• Ability to learn new information quickly and adapt to changing processes.
• Strong problem-solving abilities and attention to detail.
• Reliable high-speed internet connection and a dedicated quiet workspace at home.
• Availability to work full-time during specified business hours.
• High school diploma or equivalent.

Preferred Qualifications

• Previous experience in a customer service role (any industry).
• Experience with CRM software (e.g., Salesforce, SAP).
• Fluency in additional languages (e.g., French, Spanish, Italian).
• Basic understanding of insurance principles (not required, but a plus).

Perks & Benefits

• Competitive annual salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Company-sponsored retirement plan.
• Extensive paid training and continuous professional development opportunities.
• Employee assistance program and wellness initiatives.
• Opportunities for career growth and advancement within a global company.
• State-of-the-art remote work equipment provided.

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