About the Company
Aviva is a leading international savings, pensions, and insurance company. We are dedicated to providing excellent service and innovative solutions to our millions of customers across the UK, Ireland, and Canada. At Aviva, we believe in supporting our employees’ growth and fostering an inclusive environment where everyone can thrive. Join our team and help us build a better future for our customers.
Job Description
Are you passionate about helping people and looking for a rewarding career you can do from the comfort of your own home? Aviva is seeking enthusiastic and empathetic individuals to join our remote customer service team. No prior insurance experience is necessary – we provide comprehensive training to ensure your success. As an Insurance Customer Service Representative, you will be the first point of contact for our valued customers, assisting them with their insurance queries, policy information, and providing exceptional support. This is a fantastic opportunity to start a career with a global leader, with all the tools and training you need to succeed remotely.
Key Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Provide accurate information regarding insurance policies, products, and services.
- Assist customers with policy changes, claims processing inquiries, and billing questions.
- Resolve customer issues efficiently and effectively, escalating complex cases when necessary.
- Document all customer interactions accurately in the CRM system.
- Adhere to company policies, procedures, and regulatory requirements.
- Actively listen to customer needs and identify opportunities to offer additional services.
- Participate in ongoing training and development programs to enhance product knowledge and skills.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in basic computer skills and navigating multiple systems.
- Ability to work independently in a remote environment.
- High school diploma or equivalent.
- A quiet, dedicated home workspace with reliable internet connection.
Preferred Qualifications
- Previous customer service experience (any industry).
- Experience with CRM software.
- Familiarity with insurance products or financial services.
Perks & Benefits
- Comprehensive paid training program.
- Competitive hourly wage with performance incentives.
- Full-time, permanent employment with career advancement opportunities.
- Generous paid time off and holiday schedule.
- Excellent benefits package including health, dental, and vision insurance.
- Company pension plan.
- Employee assistance program and wellness initiatives.
- Employee discounts on Aviva products.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
