Information Technology Intern

About the Company

Salesforce is the global leader in customer relationship management (CRM), bringing companies and customers together in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, artificial intelligence, voice, and blockchain—to create a 360-degree view of their customers. We are committed to innovation, equality, and sustainability, fostering a diverse and inclusive workplace where everyone can thrive. Join us in Oakland, a vibrant hub of innovation and culture, as we continue to build a future of interconnected success.

Job Description

Salesforce is seeking a motivated and enthusiastic Information Technology Intern to join our dynamic team in Oakland, CA. This internship offers a unique opportunity for students or recent graduates to gain hands-on experience in various aspects of IT operations, support, and infrastructure within a leading technology company. The successful candidate will contribute to critical projects, learn from experienced professionals, and develop essential technical and professional skills in a fast-paced environment. This role is designed to provide a comprehensive understanding of enterprise IT challenges and solutions, supporting our mission to connect customers with the world’s #1 CRM platform.

Key Responsibilities

• Assist with day-to-day IT support operations, including troubleshooting hardware and software issues for internal users.
• Participate in the deployment, configuration, and maintenance of IT equipment, such as laptops, desktops, and peripherals.
• Support network administration tasks, including monitoring network performance and assisting with basic network configurations.
• Help manage user accounts and access permissions across various systems and applications.
• Contribute to IT documentation, creating and updating guides for common procedures and troubleshooting steps.
• Collaborate with senior IT staff on special projects related to system upgrades, security enhancements, or new technology implementations.
• Learn and apply best practices in IT security and data management.

Required Skills

• Currently pursuing or recently completed a Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Basic understanding of operating systems (Windows, macOS, Linux) and common office productivity suites (e.g., Microsoft Office 365, Google Workspace).
• Familiarity with basic networking concepts (TCP/IP, DNS, VPN).
• Strong problem-solving abilities and a keen attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a professional environment.

Preferred Qualifications

• Previous experience with IT ticketing systems (e.g., ServiceNow).
• Experience with scripting languages (e.g., Python, PowerShell) is a plus.
• Understanding of cloud platforms (AWS, Azure, GCP) and virtualization concepts.
• Familiarity with cybersecurity principles and practices.

Perks & Benefits

• Competitive internship salary.
• Opportunity to work with cutting-edge technology and industry leaders.
• Mentorship and professional development programs.
• Access to Salesforce's extensive learning resources and internal training.
• Networking opportunities with professionals across various departments.
• Inclusive and diverse company culture.
• Potential for full-time employment upon successful completion of the internship.

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