Hybrid Operations Assistant

About the Company

Jumia is a leading e-commerce platform in Africa. Our mission is to transform the lives of Africans through internet. We are committed to creating a sustainable ecosystem for e-commerce to thrive, connecting millions of consumers with thousands of sellers, and fostering economic growth across the continent. With a strong presence in various African countries, Jumia offers a wide range of products and services, from electronics and fashion to groceries and financial services.

Job Description

Jumia is seeking a motivated and enthusiastic Hybrid Operations Assistant to join our dynamic team in Ikeja. This entry-level position is perfect for individuals eager to start their career in operations within the fast-paced e-commerce industry. As a Hybrid Operations Assistant, you will play a crucial role in supporting our daily operational activities, ensuring smooth workflow and efficient service delivery. You will work both remotely and from our vibrant office environment, gaining valuable experience across various facets of our business. This role offers excellent opportunities for growth and professional development in a supportive setting.

Key Responsibilities

• Assist in the coordination and monitoring of daily operational tasks and projects.
• Support data entry, record keeping, and document management for various departments.
• Communicate with internal teams and external partners to resolve operational issues.
• Prepare reports and presentations to track operational performance and highlight areas for improvement.
• Contribute to the optimization of operational processes and procedures.
• Manage office supplies inventory and facilitate procurement when necessary for on-site work.
• Provide administrative support to the operations team, including scheduling and meeting coordination.
• Participate in team meetings and contribute to problem-solving initiatives.

Required Skills

• Excellent organizational and time management skills.
• Strong verbal and written communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to learn new software and systems quickly.
• Problem-solving attitude and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Adaptability to a hybrid work environment.

Preferred Qualifications

• OND or HND in Business Administration, Logistics, Supply Chain Management, or a related field.
• Prior experience in an administrative or support role (internships count).
• Familiarity with e-commerce operations.
• Basic understanding of data analysis concepts.

Perks & Benefits

• Competitive monthly salary.
• Health insurance coverage.
• Paid time off and holidays.
• Opportunities for professional development and training.
• Hybrid work flexibility.
• Access to employee discounts on Jumia products.
• A collaborative and supportive work environment.

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