About the Company
Capital One is a leading financial services company, renowned for its innovative approach to banking, credit cards, auto loans, and savings products. We’re a technology-driven organization with a passion for customer success and a commitment to fostering an inclusive and dynamic work environment. Join a company that’s consistently recognized for its workplace culture and dedication to making a difference in the financial world.
Job Description
We are seeking a highly motivated and customer-focused Hybrid Customer Service Specialist to join our team in Dallas, TX. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support for a wide range of inquiries. This is a hybrid position, requiring 2 days per week in our Dallas office, allowing you the flexibility of remote work for the remaining days. You will play a crucial role in building strong customer relationships, resolving issues efficiently, and upholding Capital One’s commitment to outstanding service.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information and solutions regarding Capital One products and services.
- Troubleshoot and resolve customer complaints or issues, escalating when necessary.
- Maintain detailed records of customer interactions and transactions.
- Adhere to company policies and procedures, ensuring compliance with all regulatory requirements.
- Identify opportunities to improve customer experience and contribute to team goals.
- Collaborate with team members and other departments to ensure seamless service delivery.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in navigating multiple computer systems and applications.
- Ability to work independently and as part of a team in a fast-paced environment.
- Demonstrated empathy and patience when dealing with diverse customer needs.
- Reliable internet connection for remote work days.
Preferred Qualifications
- Bachelor's degree in a related field.
- Experience with CRM software (e.g., Salesforce, Zendesk).
- Familiarity with financial services products and terminology.
- Bilingual proficiency (Spanish/English).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Tuition reimbursement program.
- Employee assistance program.
- Flexible work arrangements (hybrid model).
- Opportunities for career growth and professional development.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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