About the Company
AT&T is a global leader in telecommunications, media, and technology, committed to connecting people to their world everywhere they live, work, and play. We offer cutting-edge services, exceptional customer experiences, and a vibrant culture that encourages growth and innovation. Join our team and be part of a company that is shaping the future of connectivity.
Job Description
Join AT&T as a Hybrid Customer Service Representative in Springfield, Missouri. This role offers the best of both worlds, allowing you to work from home two days a week and collaborate in our modern office three days a week. We are dedicated to providing comprehensive training, equipping you with all the skills needed to deliver outstanding support to our valued customers. You will be the first point of contact, helping customers with inquiries, resolving issues, and ensuring a positive experience with AT&T’s products and services.
Key Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Identify and resolve customer issues, offering appropriate solutions and alternatives.
- Provide clear and concise information regarding AT&T products, services, and promotions.
- Process customer orders, billing inquiries, and account changes accurately.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members and other departments to ensure customer satisfaction.
- Adhere to company policies and procedures, including attendance and performance standards.
- Participate in ongoing training and coaching sessions to enhance product knowledge and service skills.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in basic computer navigation and data entry.
- Ability to work effectively in both an office and remote environment.
- A quiet, dedicated home workspace with reliable internet connection for remote days.
- High school diploma or equivalent.
Preferred Qualifications
- Prior experience in a customer service, call center, or retail environment.
- Familiarity with telecommunications products and services.
- Experience with CRM software and ticketing systems.
- Bilingual (English and Spanish) skills are a plus.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Employee discounts on AT&T products and services.
- Tuition reimbursement program for continuing education.
- Opportunities for career growth and advancement within a Fortune 10 company.
- Supportive work environment with extensive training and development programs.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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