Hybrid Customer Service Representative

About the Company

Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, entertainment, and business solutions. We are committed to connecting people and businesses, fostering innovation, and providing exceptional customer experiences. Join a team dedicated to making a difference in the lives of millions across Australia.

Job Description

Are you passionate about helping people and looking for a dynamic role where you can learn and grow? Telstra is seeking enthusiastic and customer-focused individuals to join our team as Hybrid Customer Service Representatives. In this role, you will be the first point of contact for our valued customers, providing support, solving problems, and ensuring a positive experience. This is a fantastic opportunity for individuals looking to start their career in customer service, as comprehensive training will be provided. You will enjoy a hybrid work model, spending three days a week in our vibrant Woden Valley office and two days working from the comfort of your home.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Diagnose and resolve customer issues related to Telstra products and services.
• Provide accurate information about service plans, billing, and technical support.
• Educate customers on self-service options and new product offerings.
• Document customer interactions and resolutions accurately in our CRM system.
• Collaborate with team members and other departments to ensure customer satisfaction.
• Adhere to company policies and procedures, including data privacy and security guidelines.

Required Skills

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a calm demeanor under pressure.
• Basic computer literacy and ability to navigate multiple systems simultaneously.
• A genuine passion for helping people and delivering exceptional customer service.
• Ability to work effectively both independently and as part of a team.
• Reliable internet connection and a dedicated workspace for work-from-home days.

Preferred Qualifications

• Previous experience in a customer service or call center environment (not essential, as training is provided).
• Familiarity with telecommunications products and services.
• Experience using CRM software or similar customer management tools.
• A positive attitude and a willingness to learn and adapt.

Perks & Benefits

• Comprehensive paid training program to equip you with the skills needed for success.
• Competitive hourly rate with opportunities for performance-based incentives.
• Access to a range of Telstra products and services at discounted rates.
• Generous employee discounts on various retail, entertainment, and lifestyle offerings.
• Opportunities for career advancement and professional development within Telstra.
• A supportive and inclusive work environment with a focus on employee well-being.
• Flexible hybrid work model (3 days on-site, 2 days remote).

Apply Now