Housekeeping Supervisor

About the Company

Hilton Hotels & Resorts is a global leader in hospitality, dedicated to providing exceptional experiences for guests around the world. With a rich history of innovation and a commitment to service excellence, Hilton offers a dynamic and rewarding environment for team members to grow their careers. Join a brand synonymous with quality and guest satisfaction.

Job Description

We are seeking a dedicated and experienced Housekeeping Supervisor to join our team at Hilton Cincinnati Netherland Plaza. The Housekeeping Supervisor will play a crucial role in ensuring the highest standards of cleanliness, guest satisfaction, and operational efficiency within the housekeeping department. This position involves supervising a team of room attendants and house persons, inspecting guest rooms and public areas, and ensuring all tasks are completed efficiently and to Hilton’s brand standards. The ideal candidate will have a keen eye for detail, strong leadership skills, and a passion for delivering outstanding service.

Key Responsibilities

• Supervise, train, and motivate a team of room attendants and house persons.
• Inspect guest rooms, public areas, and back-of-house areas for cleanliness and adherence to brand standards.
• Assist with scheduling, assigning work, and managing daily operations of the housekeeping department.
• Monitor and manage inventory of supplies, linen, and equipment, ensuring adequate stock levels.
• Respond promptly and efficiently to guest requests and complaints, ensuring guest satisfaction.
• Conduct regular quality checks and provide constructive feedback to team members.
• Ensure compliance with all health, safety, and sanitation regulations.
• Collaborate with front desk, maintenance, and other departments to ensure smooth hotel operations.
• Participate in departmental meetings and contribute to ongoing training and development initiatives.

Required Skills

• Minimum of 3 years of experience in housekeeping operations, with at least 1 year in a supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in basic computer applications.
• Ability to work a flexible schedule, including weekends and holidays.
• High school diploma or equivalent.

Preferred Qualifications

• Associate's degree or certification in Hospitality Management.
• Experience with hotel property management systems (PMS).
• Multilingual abilities.
• Proven track record of improving guest satisfaction scores.

Perks & Benefits

• Competitive salary and benefits package.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Travel discounts at Hilton properties worldwide.
• Opportunities for career advancement and professional development.
• 401(k) retirement plan with company match.
• Employee assistance program.

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