Hotel Receptionist / Front Desk Agent (English Speaking)

About the Company

Hilton Munich Park is a prestigious hotel nestled by the scenic English Garden, offering unparalleled service and amenities. As part of the globally recognized Hilton brand, we are committed to creating exceptional experiences for our guests and a supportive, growth-oriented environment for our team members. Join a legacy of hospitality and be part of a team that prides itself on excellence.

Job Description

We are seeking a highly motivated and customer-focused Hotel Receptionist / Front Desk Agent to join our dynamic team at Hilton Munich Park. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient arrival and departure experience. This position requires excellent communication skills and a friendly demeanor, with a strong emphasis on English language proficiency. You will handle guest inquiries, manage reservations, and ensure all administrative tasks are completed accurately. If you are passionate about hospitality and thrive in an international environment, we encourage you to apply.

Key Responsibilities

• Warmly welcome and register guests upon arrival, ensuring a smooth check-in process.
• Handle guest check-outs efficiently, processing payments and providing accurate billing.
• Manage incoming calls, emails, and direct inquiries, providing prompt and professional assistance.
• Process reservations, modifications, and cancellations with attention to detail.
• Provide comprehensive information about hotel facilities, services, and local attractions.
• Resolve guest complaints and issues promptly and courteously, escalating when necessary.
• Maintain an organized and tidy front desk area.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Adhere to all hotel policies, procedures, and safety guidelines.

Required Skills

• Fluency in English (written and spoken) is essential.
• Proven experience in a customer service role, preferably in a hotel or hospitality setting.
• Excellent interpersonal and communication skills.
• Proficiency in using hotel management software (e.g., Opera PMS) or similar systems.
• Strong organizational skills and ability to multitask.
• Ability to work effectively in a fast-paced environment.
• Problem-solving aptitude and a proactive approach to guest needs.

Preferred Qualifications

• Previous experience as a Hotel Receptionist or Front Desk Agent.
• Knowledge of an additional language (though German is not required for this specific role, other languages are a plus).
• Certification in hospitality or customer service.
• Familiarity with local Munich attractions and services.

Perks & Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and professional development within Hilton.
• Access to Hilton travel discounts worldwide.
• Meal allowances or subsidized meals.
• Uniform provided and laundered.
• Supportive and inclusive work environment.
• Pension scheme contributions.

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