Hotel Receptionist (English Speaking)

About the Company

Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history. Hilton has been recognized for its world-class workplace culture and commitment to diversity and inclusion, making it one of the most desirable employers in the hospitality industry.

Job Description

We are seeking a dynamic and welcoming English-Speaking Hotel Receptionist to join our team in Hamburg. The ideal candidate will be the first point of contact for our international guests, providing exceptional service from check-in to check-out. This role is crucial in creating a memorable and positive experience for all visitors, ensuring their needs are met with professionalism and efficiency. If you have a passion for hospitality and fluent English, we encourage you to apply.

Key Responsibilities

• Warmly greet and welcome guests upon arrival, performing efficient check-in and check-out procedures.
• Handle all guest inquiries, requests, and concerns promptly and professionally, providing accurate information about hotel facilities, services, and local attractions.
• Manage reservations, cancellations, and modifications, ensuring all details are accurately recorded.
• Process payments, manage guest accounts, and handle cash and credit card transactions with precision.
• Act as a central communication point, answering phone calls, directing messages, and coordinating with other departments (housekeeping, concierge, F&B) to fulfill guest needs.
• Resolve guest complaints and issues with empathy and effectiveness, aiming for optimal guest satisfaction.
• Maintain a clean, organized, and inviting front desk area.
• Adhere to all hotel policies, safety regulations, and service standards.

Required Skills

• Fluent in English (verbal and written communication).
• Minimum of 1 year experience in a customer service role, preferably within the hospitality industry.
• Exceptional interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively under pressure in a fast-paced environment.
• Proficiency with computer systems and ability to quickly learn hotel management software (e.g., Opera PMS).
• A positive attitude and a genuine desire to provide excellent guest service.

Preferred Qualifications

• A degree or diploma in Hospitality Management or a related field.
• Basic knowledge of other languages (e.g., German, Spanish, French) is a plus but not required for this specific role.
• Familiarity with local attractions and amenities in Hamburg.
• Experience with Hilton brand standards and systems.

Perks & Benefits

• Competitive annual salary.
• Comprehensive health and wellness benefits.
• Generous employee discounts on hotel stays and dining worldwide.
• Opportunities for professional development and career advancement within a global hospitality leader.
• A supportive and inclusive work environment.
• Paid time off and holiday benefits.
• Meal allowances.

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