Hotel Reception / Front Desk (English Speaking)

About the Company

Hilton Worldwide is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,000 properties with nearly 1 million rooms in 117 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton has welcomed more than 3 billion guests in its 100-year history. Hilton is consistently recognized as a top employer and a great place to work globally.

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Hotel Reception / Front Desk Agent at our prestigious Hilton property in Munich. This is a fantastic opportunity for an English-speaking professional to be the first point of contact for our diverse international guests. You will play a crucial role in ensuring an exceptional guest experience from check-in to check-out, embodying the warmth and professionalism that Hilton is renowned for. While fluency in German is not a requirement for this specific role, a willingness to learn basic phrases would be an advantage for cultural immersion.

Key Responsibilities

• Warmly welcome and register guests upon arrival, ensuring a smooth check-in process.
• Handle guest inquiries, requests, and complaints efficiently and professionally, resolving issues to guest satisfaction.
• Process payments, manage reservations, and assign rooms according to guest preferences and availability.
• Provide accurate information about hotel facilities, services, and local attractions in Munich.
• Maintain a clean, organized, and welcoming front desk area.
• Collaborate with other hotel departments to ensure seamless guest services.
• Handle incoming and outgoing mail and packages.
• Adhere to all hotel policies and procedures, including safety and security guidelines.

Required Skills

• Fluent in English (written and spoken).
• Excellent interpersonal and communication skills.
• Strong customer service orientation and problem-solving abilities.
• Proficiency in basic computer applications and hotel management software (e.g., Opera PMS).
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Professional demeanor and appearance.

Preferred Qualifications

• Previous experience in a hotel front desk or customer service role.
• Knowledge of an additional language (though German is not required, other languages are a plus).
• Certification in Hospitality Management or a related field.

Perks & Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and professional development within Hilton Worldwide.
• Employee discounts on hotel stays and F&B globally.
• Access to a comprehensive training program.
• A supportive and international work environment.
• Work-life balance initiatives.

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