About the Company
Four Seasons Hotels and Resorts is a global luxury hospitality company renowned for its exceptional service and unwavering commitment to guest satisfaction. With a portfolio of award-winning hotels and resorts around the world, Four Seasons provides an unparalleled experience through personalized service, exquisite design, and world-class amenities. Joining Four Seasons means becoming part of a dedicated team that consistently sets the standard for luxury hospitality, fostering a culture of excellence, respect, and continuous growth.
Job Description
We are seeking enthusiastic and dedicated Hotel Operations Specialists to join our dynamic team at the Four Seasons Hotel Abu Dhabi at Al Maryah Island. This is an incredible opportunity for individuals passionate about luxury hospitality and delivering exceptional guest experiences. As an Hotel Operations Specialist, you will be instrumental in ensuring the smooth and efficient operation of various hotel departments, contributing directly to our guests’ unforgettable stays. We are proud to offer comprehensive visa sponsorship and accommodation packages for qualified international candidates, facilitating a seamless transition to living and working in the vibrant city of Abu Dhabi.
Key Responsibilities
- Provide exceptional guest service, anticipating needs and ensuring all inquiries and requests are handled promptly and professionally.
- Assist in the daily operations of assigned departments, which may include Front Office, Food & Beverage, Housekeeping, or Guest Relations.
- Handle guest check-ins and check-outs efficiently, manage reservations, and process payments accurately.
- Maintain a thorough understanding of hotel services, facilities, and local attractions to provide accurate information to guests.
- Resolve guest concerns and complaints with empathy and professionalism, escalating issues to management when necessary.
- Collaborate effectively with team members across all departments to ensure seamless service delivery.
- Adhere to all hotel policies, procedures, and safety standards.
- Contribute to a positive and respectful work environment.
Required Skills
- Minimum 1 year of experience in a customer service or hospitality role, preferably within a luxury hotel setting.
- Excellent communication and interpersonal skills, with fluency in English (both verbal and written).
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced, multicultural environment.
- Proficiency in basic computer applications.
- A genuine passion for providing outstanding guest service.
Preferred Qualifications
- Additional language proficiency (e.g., Arabic, French, German, Mandarin).
- Certification or diploma in Hospitality Management or a related field.
- Previous experience with hotel property management systems (PMS) such as Opera.
- Proven ability to work independently and as part of a team.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive visa sponsorship.
- Complimentary quality accommodation provided.
- Daily duty meals.
- Health insurance coverage.
- Flight ticket to Abu Dhabi.
- Opportunities for career growth and professional development within Four Seasons globally.
- Access to exclusive employee discounts and benefits at Four Seasons properties worldwide.
- A vibrant and supportive international work environment.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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