Hotel Operations Intern

About the Company

Marriott International is a leading global lodging company with more than 7,600 properties in 133 countries and territories. Founded by J. Willard and Alice Marriott, the company is headquartered in Bethesda, Maryland, USA, and is known for its extensive portfolio of hotel brands, commitment to customer service, and innovative approach to hospitality. Marriott offers a diverse range of opportunities for associates to grow their careers and experience the world of travel.

Job Description

Are you passionate about the hospitality industry and eager to gain hands-on experience with a world-renowned leader? Marriott International is seeking a motivated and enthusiastic Hotel Operations Intern to join our dynamic team in Des Moines, Iowa. This internship offers an unparalleled opportunity to learn the intricacies of hotel management, customer service excellence, and day-to-day operations across various departments. You will work alongside experienced professionals, contributing to guest satisfaction and operational efficiency, while developing foundational skills for a successful career in hospitality. This is an excellent chance for students or recent graduates to immerse themselves in a fast-paced and rewarding environment.

Key Responsibilities

• Assist various hotel departments, including Front Office, Food & Beverage, Housekeeping, and Sales.
• Support daily operational tasks to ensure smooth service delivery and guest satisfaction.
• Learn and apply Marriott's service standards and operational procedures.
• Engage with guests to provide exceptional service, resolve inquiries, and address feedback.
• Participate in departmental meetings and contribute to problem-solving initiatives.
• Observe and understand financial management principles in a hotel setting.
• Maintain a professional demeanor and appearance in line with company standards.
• Complete special projects as assigned by department managers to enhance operational efficiency or guest experience.

Required Skills

• Currently enrolled in or recently graduated from a hospitality management program or related field.
• Strong passion for the hospitality industry and commitment to guest service.
• Excellent verbal and written communication skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Availability to work flexible hours, including weekends and holidays, as needed.

Preferred Qualifications

• Previous customer service or hospitality-related experience (e.g., part-time job, volunteer work).
• Familiarity with hotel property management systems (PMS).
• Demonstrated ability to take initiative and learn quickly.
• Multilingual abilities are a plus.

Perks & Benefits

• Hands-on experience with a global leader in hospitality.
• Mentorship from experienced hotel professionals.
• Opportunity to network within the industry.
• Potential for future career opportunities within Marriott International.
• Complimentary meals during shifts.
• Access to Marriott employee discounts on hotel stays worldwide (subject to terms).

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