Hotel Internship

About the Company

Hilton Hotels & Resorts is a global brand of full-service hotels and resorts and the flagship brand of American multinational hospitality company Hilton. We are renowned for our commitment to excellence, exceptional guest experiences, and fostering a supportive and dynamic work environment. At Hilton Manchester Deansgate, we pride ourselves on delivering outstanding service in the heart of one of the UK’s most vibrant cities. Join our team and be part of a legacy of hospitality.

Job Description

Are you passionate about the hospitality industry and eager to gain hands-on experience in a world-class hotel environment? Hilton Manchester Deansgate is seeking enthusiastic and dedicated individuals for our Hotel Internship program. This exciting opportunity will provide you with a comprehensive introduction to various aspects of hotel operations, from front office and guest services to food and beverage, housekeeping, and administration. You will work alongside experienced professionals, learn best practices, and contribute to delivering unforgettable experiences for our guests. This internship is designed to kickstart your career in hospitality, offering invaluable practical skills and industry insights.

Key Responsibilities

• Assist with guest check-ins and check-outs, providing a warm and efficient welcome.
• Support the Front Office team in managing reservations, inquiries, and guest requests.
• Learn and assist in various Food & Beverage operations, including restaurant service, bar service, and event support.
• Shadow and support the Housekeeping team in ensuring rooms are prepared to Hilton's high standards.
• Participate in administrative tasks and departmental meetings to understand daily operations.
• Engage with guests to ensure satisfaction and address any concerns professionally.
• Adhere to all hotel policies, procedures, and health and safety regulations.
• Contribute to a positive team environment and uphold the Hilton brand standards.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly, approachable demeanor.
• A genuine passion for the hospitality industry and guest service.
• Ability to work effectively in a fast-paced environment.
• High level of personal presentation and professionalism.
• Basic computer proficiency (Microsoft Office Suite).
• Eligibility to work in the UK.

Preferred Qualifications

• Currently enrolled in a Hospitality or Tourism management program.
• Previous experience in a customer service role (even if not in hospitality).
• Knowledge of a second language.
• Proactive attitude and a strong desire to learn.

Perks & Benefits

• Comprehensive on-the-job training and mentorship.
• Opportunity to work in a world-renowned hotel brand.
• Exposure to various departments within the hotel.
• Networking opportunities with industry professionals.
• Potential for future career progression within Hilton.
• Meals provided during shifts.
• Discounted hotel stays for team members and their families globally.

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