Hotel Housekeeping Supervisor Trainee (Entry-Level)

About the Company

Fairmont Hotels & Resorts is a leader in the global hospitality industry, offering a portfolio of more than 80 luxury hotels and resorts worldwide. Known for its iconic properties, unforgettable experiences, and a commitment to service excellence, Fairmont is dedicated to creating moments that last a lifetime for both guests and colleagues. As part of Accor, we are committed to sustainable tourism and fostering a diverse and inclusive workplace where every individual can thrive.

Job Description

Are you passionate about hospitality and ready to embark on a rewarding career path? Fairmont Hotels & Resorts in Vancouver is seeking a highly motivated and enthusiastic individual to join our team as a Hotel Housekeeping Supervisor Trainee. This entry-level position is designed to provide comprehensive training and hands-on experience in all aspects of housekeeping operations within a luxury hotel setting. You will work closely with experienced supervisors and team members, learning the intricacies of maintaining Fairmont’s renowned standards of cleanliness, guest satisfaction, and operational efficiency. This is an exceptional opportunity for individuals eager to grow their career in hotel management.

Key Responsibilities

• Assist Housekeeping Supervisors in overseeing daily operations and managing a team of room attendants.
• Learn and implement Fairmont's exacting cleanliness and guest service standards across all guest rooms and public areas.
• Conduct inspections of guest rooms and common areas to ensure adherence to quality and brand standards.
• Assist with scheduling, assigning duties, and monitoring performance of housekeeping staff.
• Support in managing inventory of linens, amenities, and cleaning supplies.
• Address guest requests and concerns promptly and professionally, ensuring complete satisfaction.
• Help in training new team members on cleaning procedures, safety protocols, and company policies.
• Learn to utilize hotel management systems and housekeeping software for efficient operation.
• Collaborate with other hotel departments (Front Office, Maintenance) to ensure a seamless guest experience.
• Participate in regular departmental meetings and contribute to continuous improvement initiatives.

Required Skills

• Exceptional attention to detail and a commitment to high standards of cleanliness.
• Strong communication and interpersonal skills, with the ability to interact professionally with guests and colleagues.
• A positive attitude, strong work ethic, and a proactive approach to problem-solving.
• Ability to work effectively in a fast-paced, dynamic environment.
• Basic proficiency in using computer systems and eagerness to learn new software.
• Physical stamina to stand, walk, bend, and lift as required in a housekeeping role.
• Availability to work various shifts, including weekends and holidays.
• Legally eligible to work in Canada.

Preferred Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably within the hospitality industry.
• Knowledge of basic cleaning techniques and products.
• Enrolment in or completion of a hospitality management program is a plus.

Perks & Benefits

• Competitive salary and benefits package.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday benefits.
• Access to discounted hotel stays and travel benefits across the Accor global network.
• Opportunities for career advancement and professional development within Fairmont and Accor.
• Complimentary meals during shifts.
• Supportive and inclusive work environment.
• Training and mentorship programs.

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