Hotel Housekeeping Supervisor Trainee

About the Company

Fairmont Hotels & Resorts is a global leader in luxury hospitality, renowned for its iconic properties, exceptional service, and commitment to creating unforgettable experiences. With a heritage spanning over a century, Fairmont properties are landmarks in their destinations, offering a blend of local charm and world-class amenities. We believe in fostering a diverse and inclusive environment where every colleague can thrive and contribute to our legacy of excellence.

Job Description

We are seeking a motivated and enthusiastic individual to join our team as an Entry-Level Hotel Housekeeping Supervisor Trainee. This is an incredible opportunity for someone passionate about hospitality and dedicated to maintaining the highest standards of cleanliness and guest satisfaction. As a trainee, you will learn the essential skills and knowledge required to supervise a dynamic housekeeping team, ensuring our guest rooms and public areas consistently meet Fairmont’s stringent quality benchmarks. This role offers comprehensive on-the-job training, mentorship, and a clear pathway for career advancement within our esteemed organization. You will work closely with experienced supervisors and management, gaining practical experience in all facets of housekeeping operations.

Key Responsibilities

• Assist in supervising a team of housekeeping attendants, ensuring daily tasks are completed efficiently and to Fairmont standards.
• Learn to conduct room inspections to ensure cleanliness, presentation, and adherence to quality guidelines.
• Help manage inventory of linens, cleaning supplies, and guest amenities.
• Support in training new team members on cleaning procedures, safety protocols, and guest service expectations.
• Assist in scheduling and assigning daily duties to housekeeping staff.
• Learn to handle guest requests and complaints professionally and promptly.
• Collaborate with other departments to ensure seamless operations and guest satisfaction.
• Adhere to all health, safety, and hygiene regulations.
• Participate in departmental meetings and contribute to continuous improvement initiatives.

Required Skills

• Strong interpersonal and communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to work effectively in a fast-paced environment.
• A positive attitude and a passion for hospitality.
• Basic computer proficiency.
• Ability to stand, walk, bend, and lift for extended periods.
• Must be legally authorized to work in Canada.

Preferred Qualifications

• Previous experience in a customer service or hospitality role is an asset.
• Enrollment in or completion of a hospitality management program.
• Familiarity with cleaning products and techniques.
• Bilingualism (English/French) is an asset.

Perks & Benefits

• Comprehensive training and development programs.
• Opportunities for career growth and advancement within Fairmont and Accor brands.
• Competitive wages and benefits package.
• Employee discounts on hotel stays and F&B worldwide.
• Supportive and inclusive work environment.
• Access to employee wellness programs.
• Meal allowance for on-site shifts.

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