Hotel Housekeeping Supervisor Trainee

About the Company

Marriott International is a leading global lodging company with an unparalleled portfolio of hotels and resorts worldwide. We are committed to fostering a culture of associate care and providing exceptional guest experiences. Join our team and become part of a company that values diversity, inclusion, and the development of its associates.

Job Description

Marriott International is seeking a motivated and enthusiastic individual to join our team as an Entry-Level Hotel Housekeeping Supervisor Trainee in Wilmington, DE. This is an exciting opportunity for someone passionate about hospitality and eager to grow into a leadership role within our housekeeping department. As a trainee, you will learn all aspects of supervising a housekeeping team, ensuring the highest standards of cleanliness, guest satisfaction, and operational efficiency are met. You will work closely with experienced supervisors and managers, gaining hands-on experience and developing essential management skills. This on-site position offers a clear path for career advancement within the Marriott family.

Key Responsibilities

• Assist in supervising the daily operations of the housekeeping department, ensuring all guest rooms and public areas meet brand standards.
• Learn and implement effective scheduling, training, and performance management techniques for housekeeping staff.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness, presentation, and maintenance standards are upheld.
• Help manage inventory of cleaning supplies, linens, and guest amenities, ensuring adequate stock levels.
• Respond promptly and professionally to guest requests and complaints, resolving issues to ensure guest satisfaction.
• Understand and enforce health and safety regulations, promoting a safe working environment for all associates.
• Assist with administrative tasks such as reporting, record-keeping, and payroll preparation.
• Participate in departmental meetings and continuous training programs.
• Shadow experienced supervisors to learn best practices in team leadership and operational excellence.

Required Skills

• High school diploma or equivalent.
• Basic computer proficiency.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to lift, push, pull, and carry moderate amounts of weight (up to 25 lbs).
• Positive attitude and a strong desire to learn and grow in the hospitality industry.

Preferred Qualifications

• Previous experience in a hotel or customer service environment.
• Enrollment in or completion of a hospitality management program.
• Bilingual abilities (e.g., Spanish, Haitian Creole).
• Demonstrated leadership potential and problem-solving skills.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday pay.
• 401(k) retirement plan with company match.
• Travel discounts at Marriott properties worldwide.
• Opportunities for career advancement and professional development.
• Employee assistance programs.
• Training and mentorship from industry leaders.
• Complimentary meals during shifts.

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