Hotel Front of House Team Member (Entry-Level)

About the Company

Omni Hotels & Resorts is a leading luxury hotel brand dedicated to delivering exceptional experiences to our guests. With distinctive properties, elegant design, and a commitment to personalized service, Omni offers a dynamic and rewarding environment for hospitality professionals. Our Fort Worth property is a cornerstone of the downtown experience, providing world-class accommodations, exquisite dining, and premier event spaces. We foster a culture of excellence, teamwork, and continuous growth for our associates.

Job Description

We are seeking enthusiastic and guest-focused individuals to join our team as an Entry-Level Front of House Team Member. In this pivotal role, you will be the first impression for our valued guests, setting the tone for their entire stay. This position offers an excellent opportunity to launch your career in luxury hospitality within a renowned brand. You will be responsible for providing outstanding customer service, managing guest interactions from arrival to departure, and ensuring every guest enjoys a seamless and memorable experience at Omni Fort Worth.

Key Responsibilities

• Warmly greet and welcome guests upon arrival, facilitating efficient check-in processes.
• Accurately process guest check-outs, handling payments and inquiries.
• Answer incoming calls and in-person questions regarding hotel services, facilities, and local attractions.
• Efficiently manage guest requests and resolve any issues or concerns with professionalism and empathy.
• Maintain accurate guest records and room assignments using our property management system.
• Collaborate effectively with housekeeping, bell services, and other departments to ensure smooth operations.
• Assist guests with luggage or transportation needs as required.
• Uphold Omni Hotels & Resorts' high standards for guest service and hospitality.
• Perform administrative duties such as filing, data entry, and processing mail.

Required Skills

• Excellent verbal communication and interpersonal skills.
• A genuine passion for delivering exceptional customer service.
• Ability to maintain a positive and professional demeanor in a fast-paced environment.
• Basic computer proficiency and ability to learn new software systems quickly.
• Strong organizational skills and attention to detail.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Physical ability to stand for extended periods.

Preferred Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service role, preferably in hospitality or a related field.
• Familiarity with hotel property management systems (e.g., Opera).
• Proficiency in a second language (e.g., Spanish).

Perks & Benefits

• Competitive hourly wage.
• Comprehensive health, dental, and vision insurance options.
• Paid time off (PTO) and holiday pay.
• 401(k) retirement plan with company matching contributions.
• Exclusive employee discounts on hotel stays, dining, and other amenities at Omni properties.
• Opportunities for career advancement and professional development programs.
• A supportive and inclusive work environment focused on teamwork.
• Free parking on-site for employees.

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