Hotel Front Desk Clerk (Entry-Level, Training Provided)

About the Company

Hilton is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,800 properties and more than 1 million rooms, in 122 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history. Hilton is consistently recognized as a top workplace and is committed to creating an inclusive culture where team members can thrive. Hilton Sheffield stands proudly on the historic Victoria Quays, offering guests a perfect blend of modern comfort and convenient access to the city centre.

Job Description

Are you a friendly, organized, and service-oriented individual looking to start a career in hospitality? Hilton Sheffield is seeking an enthusiastic and motivated Hotel Front Desk Clerk to join our vibrant team. This is an entry-level position, and we are committed to providing comprehensive training to ensure your success. As the first point of contact for our guests, you will play a crucial role in shaping their experience, from check-in to check-out, ensuring their stay is memorable and enjoyable. If you have a passion for people and a desire to deliver exceptional service, we encourage you to apply!

Key Responsibilities

• Warmly welcome guests upon arrival and assist with check-in procedures.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Manage reservations, including making, changing, and cancelling bookings.
• Process payments and maintain accurate guest accounts.
• Provide information about hotel services, facilities, and local attractions.
• Answer phone calls and direct them to the appropriate departments.
• Maintain a tidy and organized front desk area.
• Collaborate with other hotel departments to ensure a seamless guest experience.
• Adhere to all hotel policies and procedures, including safety and security protocols.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly demeanor.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency (e.g., Microsoft Office Suite).
• A strong commitment to providing outstanding customer service.
• Ability to stand for extended periods and lift up to 15 kg (30 lbs).

Preferred Qualifications

• Previous experience in a customer service role (retail, restaurant, etc.).
• Familiarity with hotel property management systems (PMS).
• Ability to speak multiple languages.
• A genuine interest in the hospitality industry.

Perks & Benefits

• Competitive hourly wage with opportunities for advancement.
• Comprehensive training and development programs.
• Hilton team member travel program (discounted hotel stays worldwide).
• Access to a variety of health, dental, and vision benefits.
• Paid time off and holiday pay.
• Meal discounts at hotel restaurants.
• Employee assistance program.
• Positive and supportive work environment.

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