Hotel Front Desk Clerk (Entry-Level, Training Provided)

About the Company

Fairmont Hotels & Resorts is a global leader in the hospitality industry, renowned for its collection of iconic luxury hotels worldwide. With a legacy dating back over a century, Fairmont offers unparalleled experiences, exceptional service, and a commitment to creating memorable moments for guests. We pride ourselves on our passionate colleagues who are dedicated to delivering genuine and engaging service in unique and inspiring destinations. At Fairmont, we foster a culture of respect, diversity, and continuous growth, ensuring our team members thrive in a dynamic and supportive environment.

Job Description

Join the legendary team at The Fairmont Banff Springs, ‘The Castle in the Rockies,’ as an Entry-Level Hotel Front Desk Clerk. This is an incredible opportunity for individuals passionate about hospitality to start their career in a world-renowned luxury resort. No prior experience is required, as comprehensive training will be provided to ensure your success. As a Front Desk Clerk, you will be the first point of contact for our guests, delivering exceptional service from check-in to check-out. You will play a crucial role in creating a welcoming atmosphere and ensuring our guests have an unforgettable stay. This full-time, on-site position offers a chance to grow within a prestigious international hotel brand and develop invaluable skills in customer service and hotel operations.

Key Responsibilities

• Greet guests warmly upon arrival and manage the check-in and check-out process efficiently and courteously.
• Process payments, handle cash, and manage guest accounts accurately.
• Answer phones, direct calls, and provide information about hotel services, facilities, and local attractions.
• Resolve guest inquiries and complaints promptly and professionally, escalating issues when necessary.
• Maintain a clean and organized front desk area, adhering to all hotel standards and procedures.
• Collaborate with other departments, including Housekeeping and Bell Services, to ensure seamless guest experiences.
• Handle reservation requests, modifications, and cancellations with attention to detail.
• Assist guests with luggage storage, taxi arrangements, and other concierge-like services as needed.
• Adhere to all safety and security procedures of the hotel.

Required Skills

• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• A positive attitude and a passion for guest service.
• Basic computer proficiency.
• Ability to stand for extended periods.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• High school diploma or equivalent.
• Previous customer service experience in any industry (e.g., retail, food service).
• Fluency in additional languages is an asset.
• Familiarity with hotel property management systems (PMS) is a plus (training will be provided).

Perks & Benefits

• Competitive hourly wage with opportunities for growth.
• Comprehensive health and dental benefits package.
• Travel discounts and opportunities to stay at Fairmont and Accor properties worldwide.
• Employee meal program.
• Opportunities for career development and advancement within a global hospitality leader.
• Training and mentorship programs.
• Dynamic and supportive work environment in a stunning mountain setting.
• Access to various employee wellness initiatives.
• Complimentary parking.

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