Hotel Front Desk Clerk (Entry-Level, Training Provided)

About the Company

Hilton Hotels & Resorts is a global leader in hospitality, providing exceptional experiences for guests for over a century. With a portfolio of world-renowned brands, Hilton offers unparalleled opportunities for career growth and development. We are committed to creating a welcoming environment for both our guests and our Team Members, fostering a culture of excellence, integrity, and teamwork.

Job Description

Join the Hilton team as an Entry-Level Hotel Front Desk Clerk in Albuquerque! We are seeking enthusiastic and customer-focused individuals eager to start a career in hospitality. This is a fantastic opportunity for those with little to no prior hotel experience, as comprehensive training will be provided. As the first point of contact for our guests, you will play a crucial role in creating a positive and memorable stay. Your friendly demeanor and efficient service will be key to our guests’ satisfaction and our hotel’s success.

Key Responsibilities

• Warmly greet guests upon arrival and departure, handling check-ins and check-outs efficiently.
• Process payments, post charges, and manage cash handling with accuracy.
• Answer phone calls and direct inquiries, providing information about hotel services, facilities, and local attractions.
• Assist guests with special requests and resolve any issues or complaints promptly and courteously.
• Maintain a tidy and organized front desk and lobby area.
• Communicate effectively with other hotel departments to ensure guest satisfaction.
• Adhere to all hotel policies and procedures, including safety and security guidelines.
• Operate the hotel's property management system (PMS) after training.

Required Skills

• Excellent verbal communication and interpersonal skills.
• A positive attitude and a passion for providing exceptional customer service.
• Basic computer proficiency, including email and internet navigation.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Reliable and punctual with a strong work ethic.
• Ability to stand for extended periods and lift up to 15 pounds.

Preferred Qualifications

• High school diploma or equivalent.
• Previous experience in a customer-facing role (e.g., retail, food service).
• Familiarity with the local Albuquerque area and attractions.
• Bilingual skills (e.g., Spanish) are a plus.

Perks & Benefits

• Competitive hourly wage with opportunities for advancement.
• Comprehensive health, dental, and vision insurance options.
• Paid time off (PTO) and holiday pay.
• 401(k) retirement plan with company matching.
• Hilton Team Member travel discounts worldwide.
• Ongoing training and professional development opportunities.
• Employee assistance program.
• A supportive and inclusive work environment.

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