Hotel Front Desk Clerk

About the Company

Embassy Suites by Hilton Buffalo is a prominent hotel in the heart of downtown Buffalo, renowned for providing exceptional guest experiences and spacious, comfortable accommodations. As part of the global Hilton family, we are committed to hospitality excellence, fostering a supportive work environment, and offering opportunities for growth within the industry. Join our team and be a part of creating memorable stays for our guests.

Job Description

We are seeking an enthusiastic and customer-focused individual to join our team as an Entry-Level Hotel Front Desk Clerk. This is an excellent opportunity for someone looking to start a career in hospitality, as comprehensive training will be provided. As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming atmosphere and efficient service from check-in to check-out. If you possess a friendly demeanor, strong communication skills, and a desire to deliver outstanding guest service, we encourage you to apply.

Key Responsibilities

• Greet guests warmly upon arrival and manage the check-in and check-out process efficiently.
• Handle guest inquiries, requests, and concerns promptly and professionally, ensuring guest satisfaction.
• Process payments, manage cash drawer, and reconcile daily transactions accurately.
• Answer multi-line phone systems, direct calls, and provide information about hotel services and local attractions.
• Assist with reservations, cancellations, and modifications.
• Maintain a clean and organized front desk and lobby area.
• Communicate effectively with other hotel departments to ensure seamless guest service.
• Adhere to all hotel policies, procedures, and safety guidelines.

Required Skills

• High school diploma or equivalent.
• Exceptional customer service and interpersonal skills.
• Ability to work various shifts, including evenings, weekends, and holidays.
• Basic computer proficiency.
• Strong attention to detail and organizational skills.
• Ability to stand for extended periods and lift up to 20 pounds.

Preferred Qualifications

• Previous experience in a customer-facing role (retail, food service, etc.).
• Familiarity with hotel property management systems (PMS) is a plus, but not required (training provided).
• Multilingual abilities.

Perks & Benefits

• Competitive hourly wage with opportunities for advancement.
• Comprehensive health, dental, and vision insurance options.
• Paid time off and holiday pay.
• Travel discounts at Hilton properties worldwide.
• Training and development opportunities.
• Employee recognition programs.
• Positive and supportive work environment.

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