Hotel Front Desk Agent with Paid Training

About the Company

Hilton is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,400 properties and over 1 million rooms, in 118 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton has welcomed more than 3 billion guests in its 100-year history. Hilton offers exceptional experiences for guests and meaningful opportunities for team members at every hotel.

Job Description

Are you looking to kickstart your career in the vibrant hospitality industry? Hilton is excited to offer an entry-level opportunity for a Hotel Front Desk Agent at our prestigious downtown Richmond location. We believe in nurturing talent, which is why we provide comprehensive paid training for individuals with no prior experience. If you have a passion for service, a friendly demeanor, and a desire to learn, we encourage you to apply! As a Hotel Front Desk Agent, you will be the first point of contact for our guests, creating a welcoming and efficient experience from arrival to departure. This role is crucial in ensuring guest satisfaction and upholding Hilton’s reputation for world-class hospitality. You will gain valuable skills in customer service, hotel operations, and problem-solving, all while being a part of a supportive and dynamic team. This is an on-site, full-time position located at our Hilton Richmond Downtown property. Join us and embark on a rewarding career journey with opportunities for growth and development within one of the world’s leading hospitality companies.

Key Responsibilities

• Warmly greet and welcome all guests upon arrival and assist with check-in and check-out procedures efficiently.
• Manage guest reservations, cancellations, and modifications accurately using our hotel management system.
• Provide detailed information about hotel facilities, services, and local attractions.
• Handle guest inquiries, requests, and resolve any issues or complaints promptly and professionally.
• Process payments and maintain accurate guest accounts.
• Answer multi-line phone systems, direct calls, and take messages.
• Maintain a clean, tidy, and organized front desk area.
• Collaborate with other hotel departments to ensure a seamless guest experience.
• Adhere to all hotel safety and security procedures.

Required Skills

• Exceptional communication and interpersonal skills.
• A genuine desire to provide outstanding customer service.
• Ability to work effectively in a fast-paced environment and handle multiple tasks.
• Basic computer proficiency and ability to learn new software systems quickly.
• A positive attitude, professional appearance, and a strong work ethic.
• Ability to stand for extended periods and lift up to 25 lbs as needed.
• Must be available to work various shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• High school diploma or equivalent.
• Previous experience in a customer-facing role (not necessarily hospitality).
• Proficiency in a second language is a plus.

Perks & Benefits

• Comprehensive paid training program designed for new entrants to the industry.
• Competitive hourly wages with opportunities for advancement.
• Full health, dental, and vision insurance options.
• Generous Paid Time Off (PTO) and holiday pay.
• Exclusive team member travel discounts at Hilton properties worldwide.
• 401(k) retirement plan with company match.
• Opportunities for career development and internal promotion within Hilton's extensive network.
• A supportive and inclusive work environment committed to your success.

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