Hotel Front Desk Agent

About the Company

Hilton Hotels & Resorts is a global leader in hospitality, operating across 124 countries and territories with 18 distinct brands. We are dedicated to filling the earth with the light and warmth of hospitality, providing exceptional experiences for our guests and team members. With a proud history of innovation and a commitment to service, Hilton offers unparalleled career opportunities and a vibrant work environment.

Job Description

We are seeking an enthusiastic and customer-focused Hotel Front Desk Agent to join our team in Manchester. As the first point of contact for our guests, you will play a crucial role in shaping their experience, from check-in to check-out. This entry-level position is perfect for individuals with excellent interpersonal skills and a passion for service, even with no prior experience in the hospitality sector. You will be responsible for providing a warm welcome, assisting with inquiries, and ensuring a seamless and memorable stay for every guest.

Key Responsibilities

• Warmly welcome guests upon arrival and manage the check-in and check-out process efficiently.
• Handle guest inquiries, provide information about the hotel, services, and local attractions.
• Process payments, maintain accurate guest accounts, and manage reservations.
• Answer and direct phone calls, taking messages and providing assistance as needed.
• Resolve guest complaints and issues promptly and courteously, ensuring guest satisfaction.
• Maintain a clean and organized front desk and lobby area.
• Collaborate with other hotel departments to ensure a coordinated and exceptional guest experience.
• Adhere to all hotel policies, procedures, and safety guidelines.

Required Skills

• Exceptional customer service and interpersonal skills.
• Strong verbal communication skills.
• Ability to remain calm and professional under pressure.
• Basic computer proficiency (e.g., Microsoft Office Suite).
• High level of attention to detail and accuracy.
• A positive attitude and a passion for helping others.

Preferred Qualifications

• Previous experience in a customer-facing role (e.g., retail, call center).
• Familiarity with hotel property management systems (PMS).
• Ability to speak multiple languages.
• Basic understanding of Manchester and local attractions.

Perks & Benefits

• Competitive salary and holiday pay.
• Opportunities for career growth and professional development within Hilton.
• Discounted hotel stays worldwide for team members and their families.
• Comprehensive training program, no experience required.
• Access to our Employee Assistance Program.
• Meal provisions during shifts.
• Uniform provided.

Apply Now