About the Company
Burj Al Arab Jumeirah, an iconic symbol of modern Dubai, stands majestically on its own island as one of the world’s most luxurious hotels. Part of the distinguished Jumeirah Group, we are renowned for pushing the boundaries of opulence, delivering unparalleled service, and creating extraordinary experiences for our discerning guests. We are committed to fostering a diverse and inclusive environment where our colleagues can thrive and grow within the global hospitality industry.
Job Description
We are seeking a highly motivated and customer-focused Hotel Bellman to join our prestigious team at Burj Al Arab Jumeirah. This pivotal role is the first point of contact for many of our guests, setting the tone for their luxurious stay. You will be responsible for providing exceptional service, assisting guests with their luggage, and offering valuable information to ensure a seamless and memorable experience from arrival to departure. The ideal candidate will embody our commitment to excellence and have a genuine passion for hospitality. For international candidates, visa sponsorship and accommodation will be provided.
Key Responsibilities
- Warmly greet all arriving and departing guests, providing a professional and courteous welcome.
- Efficiently assist guests with loading and unloading luggage from vehicles, transporting it to their rooms or storing it securely.
- Escort guests to their rooms, providing an overview of hotel facilities and services, and answering any questions.
- Accurately deliver messages, newspapers, and other items to guest rooms as required.
- Assist with valet parking services when needed, ensuring proper handling of guest vehicles.
- Maintain the cleanliness and tidiness of the hotel lobby and entrance area.
- Provide accurate directions and information about the hotel and local attractions.
- Anticipate guest needs and respond promptly to special requests.
- Work collaboratively with other hotel departments to ensure guest satisfaction.
Required Skills
- Exceptional customer service and interpersonal skills.
- Ability to communicate effectively in English, both verbal and written.
- Strong physical stamina and ability to lift and carry heavy luggage.
- Professional appearance and demeanor.
- Proactive and attentive to detail.
- Ability to work effectively in a fast-paced luxury environment.
Preferred Qualifications
- Previous experience (1-2 years) as a Bellman or in a similar guest-facing role within a luxury hotel setting.
- Proficiency in additional languages (e.g., Arabic, Russian, Mandarin).
- Valid UAE Driver's License (optional but a plus).
Perks & Benefits
- Competitive monthly salary with service charge.
- Visa sponsorship and processing.
- High-quality shared accommodation.
- Comprehensive medical insurance.
- Annual return flight ticket to home country.
- Meals provided on duty.
- Laundry service for uniforms.
- Access to Jumeirah Group's extensive learning and development programs.
- Discounted rates at Jumeirah hotels and restaurants worldwide.
- Opportunities for career growth and advancement within a global luxury brand.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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