About the Company
Trustmark National Bank is a leading financial institution with a rich history of serving individuals, businesses, and communities since 1889. Headquartered in Jackson, Mississippi, Trustmark operates numerous banking centers across the southeastern U.S. We are committed to fostering a supportive work environment, leveraging technology to enhance customer experience, and investing in our employees’ growth and well-being. Join a company that values integrity, customer service, and community engagement.
Job Description
Trustmark National Bank is seeking a dedicated and technically proficient Helpdesk Analyst to join our IT support team in Gulfport, Mississippi. This is an excellent opportunity for an experienced IT professional looking to advance their career in a dynamic financial services environment. The successful candidate will provide first-line technical support to our employees, ensuring efficient operation of all IT systems and applications. We offer visa sponsorship for qualified international candidates, demonstrating our commitment to attracting global talent. You will play a crucial role in maintaining our IT infrastructure, troubleshooting issues, and contributing to a seamless technological experience for our workforce.
Key Responsibilities
- Provide first-level technical support for hardware, software, network, and system-related issues via phone, email, and in-person.
- Diagnose and resolve technical problems efficiently, escalating complex issues to appropriate IT teams when necessary.
- Install, configure, and maintain computer systems, software, and peripheral devices.
- Assist users with account management, password resets, and access permissions.
- Document all support activities, resolutions, and configurations in the IT service management system.
- Educate users on IT best practices and system usage to minimize future issues.
- Participate in the deployment of new hardware and software as required.
- Contribute to the creation and maintenance of IT knowledge base articles.
Required Skills
- Proficiency in Windows operating systems (Windows 10/11)
- Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Strong understanding of basic networking concepts (TCP/IP, DNS, VPN)
- Troubleshooting hardware issues (desktops, laptops, printers)
- Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Desk)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Customer service-oriented mindset
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field
- CompTIA A+ or other relevant IT certifications (e.g., Network+, ITIL Foundation)
- Experience supporting financial industry specific applications
- Familiarity with Active Directory and user management
- Experience with remote support tools
Perks & Benefits
- Comprehensive Health, Dental, and Vision Insurance
- 401(k) Retirement Plan with Company Match
- Paid Time Off (PTO) and Company Holidays
- Life and Disability Insurance
- Employee Assistance Program
- Professional Development and Training Opportunities
- Visa Sponsorship and Relocation Support for eligible candidates
- Opportunities for career growth within a stable financial institution
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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