About the Company
Kaleida Health is the largest healthcare provider in Western New York, operating multiple hospitals, long-term care facilities, and community-based services. Dedicated to providing compassionate, high-quality care, we are a leading employer committed to innovation, community health, and professional development. Our mission is to improve the health of our community through a commitment to excellence, teamwork, and a focus on the patient experience.
Job Description
We are seeking an experienced and dynamic Health Services Manager to oversee the operational and administrative functions of a key health services department. This pivotal role involves ensuring efficient, high-quality patient care, and maintaining compliance with all regulatory standards. The successful candidate will be instrumental in strategic planning, staff management, budget oversight, and leading continuous improvement initiatives to enhance service delivery and patient outcomes. You will work collaboratively with clinical and administrative leadership to achieve departmental and organizational goals. Visa sponsorship is available for qualified international candidates looking to make a significant impact in a leading healthcare system.
Key Responsibilities
- Manage daily operations of a designated health services department, ensuring seamless workflow and an exceptional patient experience.
- Develop, implement, and monitor departmental policies and procedures in strict compliance with all relevant healthcare regulations and standards.
- Lead, mentor, and evaluate a diverse team of healthcare professionals, fostering a collaborative, supportive, and productive work environment.
- Monitor and manage the departmental budget, control expenses, and strategically optimize resource allocation to achieve financial objectives.
- Analyze service data and performance metrics to identify trends, drive quality improvement initiatives, and implement strategic enhancements to care delivery.
- Ensure continuous compliance with all local, state, and federal healthcare laws, as well as accreditation standards.
- Collaborate effectively with other departments and multidisciplinary teams to coordinate comprehensive patient care and achieve broader organizational objectives.
- Promptly and professionally address patient and staff concerns, ensuring high levels of satisfaction and problem resolution.
Required Skills
- Proven experience (minimum 5 years) in healthcare management or administration.
- Demonstrated strong leadership and team-building abilities.
- Excellent communication, interpersonal, and presentation skills.
- In-depth proficiency in healthcare regulations, compliance standards, and quality assurance principles.
- Solid budget management and financial acumen.
- Superior problem-solving and decision-making capabilities.
- Ability to thrive and work effectively in a fast-paced, complex healthcare environment.
- Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or a closely related field.
Preferred Qualifications
- Master's degree in Healthcare Administration (MHA), MBA, or a related advanced degree.
- Clinical background or current professional licensure (e.g., Registered Nurse).
- Extensive experience with electronic health records (EHR) systems and healthcare technology.
- Project management certification (PMP or similar).
- Demonstrated success in leading and implementing quality improvement initiatives.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off (PTO) and holiday schedule.
- Robust 401(k) retirement plan with competitive company match.
- Extensive professional development and continuing education opportunities.
- Life insurance and long-term/short-term disability benefits.
- Employee assistance program (EAP) for personal and professional support.
- Visa sponsorship and relocation assistance available for eligible international candidates.
- Wellness programs and exclusive employee discounts.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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