About the Company
Four Seasons Hotels and Resorts is a global luxury hotel company, renowned for its exceptional service and properties worldwide. We are dedicated to perfecting the travel experience through continuous innovation and the highest standards of hospitality. Join our team and be part of a company that values excellence, integrity, and a passion for serving guests from around the globe.
Job Description
We are seeking a highly motivated and customer-focused Guest Relations Specialist to join our prestigious team on Al Maryah Island, Abu Dhabi. This is a fantastic opportunity for an English-speaking professional to advance their career in luxury hospitality. The ideal candidate will be responsible for creating memorable experiences for our guests, ensuring their needs are met with professionalism and genuine warmth from arrival to departure. Visa sponsorship will be provided for eligible international candidates.
Key Responsibilities
- Warmly welcome and assist guests upon arrival, ensuring a smooth check-in process.
- Handle guest inquiries, requests, and complaints efficiently and professionally, striving for first-call resolution.
- Provide comprehensive information about hotel services, facilities, and local attractions.
- Coordinate with various departments to fulfill guest requests, including room service, housekeeping, and concierge.
- Anticipate guest needs and proactively offer solutions to enhance their stay.
- Maintain detailed records of guest preferences and feedback for personalized service.
- Assist with check-out procedures and ensure accurate billing.
- Act as a brand ambassador, upholding the highest standards of Four Seasons service excellence.
Required Skills
- Fluency in English (written and spoken)
- Minimum of 2 years of experience in a customer service or hospitality role, preferably in a luxury hotel environment
- Exceptional interpersonal and communication skills
- Strong problem-solving abilities and a proactive approach
- Ability to work effectively in a fast-paced, multicultural environment
- High level of professionalism and attention to detail
- Proficiency in hotel management software (e.g., Opera PMS) is a plus
Preferred Qualifications
- Bachelor's degree or diploma in Hospitality Management or a related field
- Proficiency in a second language (e.g., Arabic, French, German, Mandarin)
- Previous experience working in the Middle East
Perks & Benefits
- Competitive monthly salary and service charge
- Comprehensive health insurance
- Accommodation or housing allowance
- Daily duty meals
- Paid annual leave and public holidays
- Visa sponsorship and flight tickets (for eligible international candidates)
- Training and career development opportunities within a global luxury brand
- Employee discounts on hotel stays and F&B worldwide
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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