About the Company
Jumeirah Group, a member of Dubai Holding, is a world-class luxury hotel company that operates a portfolio of 26 properties across the Middle East, Europe, and Asia. From the iconic Burj Al Arab Jumeirah to the serene Jumeirah at Saadiyat Island Resort, our hotels and resorts are destinations in themselves, offering unforgettable experiences and unparalleled service. We are committed to fostering a diverse and inclusive environment where talent thrives and careers flourish, providing exceptional opportunities for hospitality professionals.
Job Description
We are seeking a highly motivated and enthusiastic Guest Relations Officer to join our prestigious team at Jumeirah at Saadiyat Island Resort in Abu Dhabi City. This is a fantastic opportunity for an English-speaking professional with a passion for luxury hospitality and a commitment to delivering exceptional guest experiences. The successful candidate will be the first point of contact for many of our guests, responsible for ensuring their stay is seamless, comfortable, and memorable from arrival to departure. Visa sponsorship will be provided for eligible international candidates.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth and efficient check-in process.
- Act as a central point of contact for all guest inquiries, requests, and concerns, resolving issues promptly and professionally.
- Provide comprehensive information about hotel facilities, services, local attractions, and dining options.
- Assist guests with reservations, transportation arrangements, and special requests, including tours and activity bookings.
- Proactively anticipate guest needs and offer personalized recommendations to enhance their stay.
- Maintain accurate guest records and preferences to ensure a tailored experience for returning guests.
- Handle guest complaints and feedback with empathy and efficiency, escalating complex issues to management when necessary.
- Collaborate closely with all hotel departments (Housekeeping, F&B, Concierge) to ensure coordinated service delivery.
- Adhere to all hotel policies, procedures, and brand standards at all times.
Required Skills
- Fluent in English (verbal and written)
- Excellent interpersonal and communication skills
- Strong customer service orientation and problem-solving abilities
- Ability to remain calm and professional under pressure
- Proficiency in hotel management software (e.g., Opera PMS)
- Strong organizational and multitasking skills
- Positive attitude and a genuine desire to assist guests
Preferred Qualifications
- A diploma or degree in Hospitality Management or a related field
- Previous experience in a luxury hotel environment (1-2 years)
- Proficiency in additional languages (e.g., Arabic, Russian, Mandarin, German, French)
- Knowledge of Abu Dhabi and UAE culture and attractions
Perks & Benefits
- Competitive salary and service charge
- Comprehensive health insurance coverage
- Accommodation or housing allowance
- Duty meals provided
- Uniform and laundry service
- Shared transportation to and from work
- Annual flight ticket to home country (for international staff)
- Visa sponsorship and relocation support
- Opportunities for career development and advancement within Jumeirah Group
- Access to Jumeirah's extensive training programs
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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