Guest Experience & Marketing Internship

About the Company

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international entertainment and media enterprise. We are committed to creating unparalleled entertainment experiences, from iconic films and television shows to magical theme parks and innovative consumer products. Our mission is to entertain, inform, and inspire people around the globe through the power of storytelling. Joining Disney means becoming part of a legacy of creativity, innovation, and global impact, where you can contribute to magical moments and groundbreaking initiatives.

Job Description

We are seeking an enthusiastic and dedicated Guest Experience & Marketing Intern to join our team in Morgantown, West Virginia. This internship offers a unique opportunity to gain hands-on experience in supporting marketing initiatives and enhancing guest satisfaction within a global entertainment brand. The intern will assist with local outreach programs, digital content creation, data analysis related to guest feedback, and administrative tasks, all while learning the intricacies of Disney’s commitment to excellence in every interaction. This role is ideal for students passionate about marketing, hospitality, communications, or business, eager to apply their academic knowledge in a dynamic corporate environment.

Key Responsibilities

• Assist in the development and execution of local marketing campaigns and promotional events.
• Support the creation of engaging digital content for various platforms, including social media and internal communications.
• Gather and analyze guest feedback data to identify trends and suggest improvements for guest experience.
• Contribute to presentations and reports summarizing marketing performance and guest insights.
• Collaborate with cross-functional teams on special projects related to brand promotion and community engagement.
• Provide administrative support to the marketing and outreach departments as needed.
• Participate in brainstorming sessions for new marketing strategies and guest service initiatives.
• Research market trends and competitive activities to inform strategic planning.

Required Skills

• Currently enrolled in a Bachelor's or Master's degree program in Marketing, Communications, Business, Hospitality, or a related field.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic understanding of digital marketing principles and social media platforms.
• Ability to work effectively both independently and as part of a team.
• Excellent organizational skills and attention to detail.
• Proven ability to manage multiple tasks and meet deadlines.

Preferred Qualifications

• Previous internship or relevant work experience in marketing, customer service, or public relations.
• Experience with graphic design tools (e.g., Canva, Adobe Creative Suite) or video editing software.
• Familiarity with CRM software or guest feedback systems.
• Demonstrated passion for The Walt Disney Company brand and its values.
• Ability to adapt quickly to new technologies and processes.

Perks & Benefits

• Opportunity to gain hands-on experience with a world-renowned entertainment company.
• Mentorship and professional development opportunities.
• Networking opportunities with industry professionals.
• Access to exclusive company events and employee discounts.
• Flexible scheduling to accommodate academic commitments.
• Potential for future full-time employment opportunities upon successful completion of the internship.
• Collaborative and inclusive work environment.

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