About the Company
Tencent Games is a leading global platform for game development, publishing, and operations. As one of the world’s largest video game companies, we are dedicated to delivering engaging and innovative interactive entertainment experiences to players across the globe. With a diverse portfolio spanning multiple genres and platforms, we are constantly pushing the boundaries of gaming and fostering vibrant player communities.
Job Description
Are you passionate about video games and have a knack for clear communication? Tencent Games is looking for enthusiastic and detail-oriented individuals to join our team as an Entry-Level Game Tester / Community Moderator. This is a unique opportunity to contribute to the quality and success of our titles while directly engaging with our player base. You will play a crucial role in identifying bugs, providing feedback on gameplay, and fostering a positive and inclusive environment within our online game communities. This is a 100% remote position, offering flexibility and the chance to work from anywhere in Hong Kong.
Key Responsibilities
- Execute test plans and identify software defects (bugs) in new and existing game titles across various platforms.
- Document and report bugs clearly and concisely, including steps to reproduce, expected results, and actual results.
- Provide constructive feedback on game design, usability, and overall player experience.
- Actively monitor in-game chat, forums, and social media channels for our game communities.
- Enforce community guidelines and policies to ensure a safe and respectful environment for all players.
- Respond to player inquiries, feedback, and support requests in a timely and professional manner.
- Escalate complex issues or persistent problems to senior moderation or development teams.
- Stay informed about game updates, new features, and community trends.
- Collaborate with development, QA, and community management teams to improve game quality and player satisfaction.
Required Skills
- High level of passion for video games across various genres and platforms.
- Excellent written and verbal communication skills in English and Cantonese.
- Strong attention to detail and ability to identify subtle discrepancies.
- Basic computer proficiency and ability to learn new software tools quickly.
- Ability to work independently and manage time effectively in a remote setting.
- A positive attitude and strong interpersonal skills.
- Ability to remain impartial and handle sensitive situations with professionalism.
Preferred Qualifications
- Prior experience participating in online game communities or forums.
- Familiarity with bug reporting tools (e.g., Jira, Bugzilla) is a plus but not required.
- Basic understanding of quality assurance (QA) principles in software development.
- Experience with live service games and their operational cycles.
- Ability to speak Mandarin is an advantage.
Perks & Benefits
- 100% remote work flexibility, allowing you to work from home.
- Opportunity to test and experience unreleased game content.
- Exposure to a global leader in the gaming industry.
- Comprehensive training and professional development opportunities.
- Access to a vibrant and supportive team environment.
- Competitive hourly compensation.
- Flexible working hours within a standard full-time commitment.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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