About the Company
HSBC is one of the world’s largest banking and financial services organisations. We serve more than 40 million customers across 64 countries and territories, providing a comprehensive range of financial services including retail banking, commercial banking, wealth management, and global private banking. Our purpose is to open up a world of opportunity, and we are committed to building a diverse and inclusive workplace where everyone can thrive.
Job Description
As a Remote Financial Customer Service Representative at HSBC, you will be the first point of contact for our valued customers, providing exceptional service and support for their banking needs. This role is crucial in maintaining customer satisfaction and trust, handling inquiries, resolving issues, and guiding customers through our digital and traditional financial products and services, all from the comfort of your home. Comprehensive paid training will be provided to ensure you are fully equipped to succeed in this dynamic role.
Key Responsibilities
- Handle incoming customer calls and digital inquiries professionally and efficiently.
- Provide accurate information regarding HSBC's financial products, services, and policies.
- Resolve customer complaints and issues with empathy and a solutions-oriented approach.
- Perform account maintenance tasks and process transactions as required.
- Identify opportunities to cross-sell or up-sell appropriate banking products to customers.
- Maintain detailed records of customer interactions and transactions.
- Adhere to all regulatory compliance standards and internal company policies.
- Participate actively in ongoing training and development programs.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency in using computer systems and navigating multiple applications simultaneously.
- Ability to work independently in a remote environment with minimal supervision.
- High school diploma or equivalent.
- Dedicated home office space with reliable high-speed internet connection.
Preferred Qualifications
- Previous experience in customer service, call centre, or financial services.
- Familiarity with banking software and CRM systems.
- A degree or certification in business, finance, or a related field.
- Experience working in a remote capacity.
Perks & Benefits
- Competitive annual salary with performance-based bonuses.
- Comprehensive paid training program.
- Generous pension scheme contributions.
- Access to exclusive employee banking benefits and discounts.
- Health and wellness programs.
- Opportunities for career growth and professional development within a global organisation.
- Flexible remote work environment.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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