Financial Customer Service Representative

About the Company

Zenith Bank Plc is a leading financial institution in Nigeria and Anglophone West Africa. Established in 1990, we have grown to become one of the largest and most profitable banks in Africa, known for our innovative solutions, customer-centric approach, and strong corporate governance. We are committed to fostering a dynamic work environment where employees can thrive and contribute to our mission of delivering exceptional financial services.

Job Description

Join Zenith Bank’s dynamic customer service team as a Work From Home Financial Customer Service Representative. This entry-level position is perfect for individuals looking to start a career in the financial sector, offering comprehensive paid training to equip you with the knowledge and skills needed to succeed. You will be the first point of contact for our valued customers, providing exceptional support and resolving inquiries related to our banking products and services. We are looking for individuals who are passionate about helping others, possess excellent communication skills, and are comfortable working in a remote environment. This is a fantastic opportunity to be part of a reputable organization, learn valuable industry skills, and contribute to customer satisfaction from the comfort of your home.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information regarding Zenith Bank's products, services, and policies.
• Assist customers with account-related questions, transactions, and technical support.
• Identify and resolve customer complaints efficiently and empathetically.
• Escalate complex issues to appropriate departments when necessary.
• Maintain detailed records of customer interactions and transactions.
• Adhere to all company policies, procedures, and regulatory requirements.
• Participate actively in all paid training sessions and ongoing professional development.
• Collaborate with team members to ensure a seamless customer experience.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a customer-focused attitude.
• Ability to actively listen and empathetically address customer needs.
• Basic computer proficiency and ability to navigate multiple systems.
• Problem-solving skills and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent.

Preferred Qualifications

• Previous customer service experience (e.g., retail, call center).
• Familiarity with banking or financial services.
• Post-secondary education (OND, HND, Bachelor's degree) in any discipline.

Perks & Benefits

• Comprehensive paid training program.
• Competitive monthly salary and performance incentives.
• Medical and life insurance coverage.
• Pension scheme contribution.
• Generous paid time off.
• Opportunities for career growth and professional development within Zenith Bank.
• Work-from-home setup with necessary equipment provided.
• Supportive team environment and regular virtual team-building activities.

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