About the Company
KCB Bank Kenya is a leading financial services provider in Kenya, offering a comprehensive range of banking solutions to individuals, businesses, and corporates. With a strong commitment to innovation and customer satisfaction, KCB plays a pivotal role in the economic development of the region, leveraging technology to enhance accessibility and service delivery. Join a team dedicated to excellence and making a real impact in the lives of our customers.
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Remote Financial Customer Service Representative. In this role, you will be the first point of contact for our valued customers, providing exceptional support, resolving inquiries, and guiding them through our various financial products and services. This is a fully remote position that offers comprehensive paid training, ensuring you have all the knowledge and tools to succeed. You will handle a variety of customer interactions, ranging from account inquiries and transaction assistance to product information and problem resolution, all while upholding KCB Bank’s commitment to service excellence.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information regarding financial products, services, and account details.
- Assist customers with transaction inquiries, account management, and issue resolution.
- Identify and escalate complex issues to appropriate departments for further investigation.
- Educate customers on self-service options and digital banking tools.
- Maintain a high level of customer satisfaction and strive to exceed service expectations.
- Adhere to all company policies, procedures, and regulatory compliance requirements.
- Participate in ongoing training and development programs to enhance product knowledge and service skills.
Required Skills
- Excellent verbal and written communication skills in English and Kiswahili.
- Strong active listening and problem-solving abilities.
- Proficiency in basic computer applications and ability to learn new software quickly.
- Empathy and a genuine desire to help customers.
- Ability to work independently in a remote environment with minimal supervision.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Previous experience in a customer service role, preferably in a financial institution.
- A diploma or degree in Business Administration, Finance, Communications, or a related field.
- Familiarity with financial products and services (e.g., savings accounts, loans, mobile banking).
- Experience with CRM software and virtual communication tools.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive paid training program.
- Opportunity for career growth and advancement within a leading bank.
- Health and wellness benefits.
- Work-from-home flexibility.
- Employee assistance programs.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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