Entry-Level IT Support Specialist

About the Company

Siemens AG is a global powerhouse focusing on the areas of electrification, automation, and digitalization. We are one of the largest producers of energy-efficient, resource-saving technologies worldwide. As a leading supplier of systems for power generation and transmission as well as medical diagnosis, Siemens plays a crucial role in shaping the future. Our commitment to innovation, sustainability, and technological advancement drives us to create a better tomorrow. With a strong presence in over 200 countries, Siemens fosters a diverse and inclusive work environment where talent thrives.

Job Description

Are you passionate about technology and eager to kickstart your career in IT? Siemens AG is seeking an enthusiastic and dedicated Entry-Level IT Support Specialist to join our team in Munich. This is a fantastic opportunity for individuals with a foundational understanding of IT systems and a strong desire to learn and grow within a global organization. You will be the first point of contact for our employees, providing essential technical assistance and ensuring smooth operation of IT infrastructure. If you are a problem-solver with excellent communication skills and a customer-centric approach, we encourage you to apply and become a valuable part of our innovative team.

Key Responsibilities

• Provide first-line technical support to internal users via phone, email, and in-person for hardware, software, and network-related issues.
• Diagnose and resolve basic to intermediate technical problems efficiently and effectively.
• Install, configure, and troubleshoot desktop computers, laptops, printers, and other peripherals.
• Assist with user account management, including password resets and access permissions.
• Document all support interactions, resolutions, and solutions in the IT service management system.
• Escalate complex issues to senior IT specialists or relevant teams when necessary.
• Contribute to the creation and maintenance of IT knowledge base articles and user guides.
• Participate in IT asset management activities, including inventory tracking and equipment deployment.
• Provide basic training and guidance to users on IT systems and applications.
• Adhere to IT security policies and best practices.

Required Skills

• Basic understanding of IT hardware, software, and network fundamentals.
• Proficiency in operating systems, particularly Windows 10/11.
• Familiarity with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Excellent verbal and written communication skills in English.
• Strong problem-solving and analytical abilities.
• Customer-focused attitude with a commitment to providing excellent service.
• Ability to work independently and as part of a team in a fast-paced environment.
• Eagerness to learn and adapt to new technologies.

Preferred Qualifications

• Completed vocational training or a degree in Information Technology, Computer Science, or a related field.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Fundamentals).
• Basic knowledge of Active Directory.
• Fluency in German is a plus.
• Previous customer service or helpdesk experience.

Perks & Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Extensive training and professional development opportunities.
• Access to cutting-edge technology and innovative projects.
• Modern and collaborative work environment.
• Employee assistance program.
• Subsidized public transport ticket.
• Company pension scheme.
• Work-life balance initiatives.

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