About the Company
Siemens AG is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability, and internationality for more than 170 years. The company is active around the globe, focusing on intelligent infrastructure for buildings and distributed energy systems, automation and digitalization in the process and manufacturing industries, smart mobility solutions for rail and road, and medical technology and digital healthcare services.
Job Description
We are seeking a motivated and enthusiastic Entry-Level IT Support Specialist to join our dynamic team in Munich. This is an excellent opportunity for individuals looking to start their career in information technology, providing essential technical assistance and support to our employees. You will be the first point of contact for IT-related queries, helping to ensure smooth daily operations and contributing to a productive work environment. We value problem-solvers with a passion for technology and a commitment to excellent customer service.
Key Responsibilities
- Provide first-level technical support for hardware, software, and network-related issues via phone, email, or in-person.
- Diagnose and resolve basic technical problems, escalating more complex issues to senior IT personnel when necessary.
- Assist with the setup, configuration, and deployment of new workstations, laptops, and mobile devices.
- Manage user accounts, permissions, and access rights in various systems.
- Document IT support activities, solutions, and procedures accurately in our ticketing system.
- Perform routine system checks and preventative maintenance tasks.
- Educate users on basic IT security practices and software usage.
Required Skills
- Fluent English communication skills (written and verbal).
- Basic knowledge of Windows operating systems and Microsoft Office Suite.
- Understanding of fundamental networking concepts (TCP/IP, Wi-Fi).
- Strong problem-solving abilities and attention to detail.
- Excellent customer service and interpersonal skills.
- Ability to learn new technologies quickly.
- Eligibility to work in Germany.
Preferred Qualifications
- Completed vocational training or a Bachelor's degree in IT, Computer Science, or a related field.
- Prior experience in a customer service role.
- Familiarity with IT ticketing systems.
- Basic knowledge of other operating systems (e.g., macOS, Linux).
- German language skills (B1 level or higher).
Perks & Benefits
- Comprehensive health and wellness programs.
- Generous vacation and paid time off.
- Opportunities for professional development and career growth within a global company.
- Access to employee discounts and exclusive programs.
- Modern and collaborative work environment.
- Company pension scheme.
- Flexible working hours where applicable.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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