About the Company
Siemens AG is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability, and internationality for more than 170 years. Active around the world, the company focuses on intelligent infrastructure for buildings and distributed energy systems, automation and digitalization in the process and manufacturing industries, and smart mobility solutions for rail and road transport. We are driven by the purpose to create technology with purpose that transforms the everyday.
Job Description
Are you passionate about technology and eager to kickstart your career in IT? Siemens AG is seeking enthusiastic and motivated individuals for an Entry-Level IT Helpdesk Support role in Munich. This is a unique opportunity for aspiring IT professionals, including those from abroad, as visa sponsorship is available for eligible candidates. You will be the first point of contact for our employees, providing essential technical assistance and ensuring smooth operations across various IT systems. Join our dynamic team and grow your skills in a supportive, innovative environment.
Key Responsibilities
- Provide first-line technical support to internal users via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues.
- Escalate complex issues to senior IT staff when necessary.
- Document all support interactions and resolutions in the ticketing system.
- Assist with user account management and access permissions.
- Contribute to the creation and maintenance of IT knowledge base articles.
- Participate in IT asset management and inventory tracking.
Required Skills
- Basic understanding of Windows operating systems and Microsoft Office Suite
- Familiarity with computer hardware and networking fundamentals
- Strong problem-solving abilities and analytical skills
- Excellent verbal and written communication skills in English
- Customer-focused attitude with a desire to help others
- Ability to learn new technologies quickly
- Eligibility for visa sponsorship in Germany
Preferred Qualifications
- Prior experience in a customer service role
- Knowledge of IT ticketing systems (e.g., ServiceNow)
- Basic understanding of Active Directory
- Fluency in German or other European languages
- Relevant IT certifications (e.g., CompTIA A+)
Perks & Benefits
- Comprehensive visa sponsorship and relocation support
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Access to Siemens' extensive training programs and certifications
- Health and wellness programs
- Employee discounts and social events
- A vibrant and diverse international work environment in Munich
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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