About the Company
Siemens AG is a global technology powerhouse focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose, adding real value for customers. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, helping them to transform the everyday for billions of people.
Job Description
Siemens AG is seeking an enthusiastic and motivated Entry-Level IT Helpdesk Support Specialist to join our dynamic IT team in Munich. This is a fantastic opportunity for individuals looking to kickstart their career in information technology, with the added benefit of visa sponsorship for international candidates. You will be the first point of contact for our employees, providing essential technical support and ensuring smooth IT operations across our global enterprise. We are looking for a proactive problem-solver with a passion for technology and a commitment to excellent customer service.
Key Responsibilities
- Provide first-line technical support to internal employees via phone, email, and chat.
- Troubleshoot and resolve hardware, software, network, and system issues efficiently.
- Escalate complex issues to senior IT staff and relevant departments when necessary.
- Document all support interactions, resolutions, and solutions in our ticketing system.
- Assist with user account management, password resets, and access permissions.
- Contribute to the creation and maintenance of IT knowledge base articles and user guides.
- Participate in IT asset management and inventory tracking.
- Support new employee onboarding by setting up workstations and providing basic IT orientation.
Required Skills
- Basic understanding of operating systems (Windows, macOS).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Strong problem-solving abilities and analytical skills.
- Excellent verbal and written communication skills in English.
- Ability to work effectively in a team-oriented environment.
- A strong desire to learn and grow within the IT field.
Preferred Qualifications
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation).
- Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
- Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Desk).
- Basic understanding of Active Directory.
- Proficiency in German is a plus but not required.
- Previous customer service experience.
Perks & Benefits
- Comprehensive visa sponsorship and relocation support.
- Competitive entry-level salary and performance-based bonuses.
- Generous paid time off, including holidays and sick leave.
- Extensive training and development programs.
- Opportunities for career advancement within a global technology leader.
- Access to modern office facilities and cutting-edge technology.
- Employee discounts on Siemens products and services.
- Health and wellness programs.
- An inclusive and diverse work environment in the vibrant city of Munich.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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