About the Company
MGM Resorts International is a global entertainment company with national and international locations featuring best-in-class hotels and casinos, state-of-the-art meetings and conference spaces, incredible live and theatrical entertainment experiences, and an extensive array of restaurant, nightlife, and retail offerings. Our properties are renowned for their commitment to excellence, luxury, and unparalleled guest experiences. In Biloxi, Mississippi, we operate the iconic Beau Rivage Resort & Casino, a premier destination on the Gulf Coast known for its exceptional service and amenities.
Job Description
Join the esteemed team at Beau Rivage Resort & Casino, an MGM Resorts International property, as an Entry-Level Hotel Room Service Attendant. This role is perfect for individuals passionate about hospitality and dedicated to providing exceptional guest service. You will be responsible for delivering and setting up food and beverage orders in guest rooms, ensuring a five-star dining experience from the comfort of their personal space. We are looking for an enthusiastic, detail-oriented individual who is eager to learn and grow within a dynamic luxury resort environment. If you have a welcoming personality and a desire to contribute to memorable guest stays, we encourage you to apply.
Key Responsibilities
- Deliver food and beverage orders to guest rooms promptly and courteously.
- Set up dining tables/trays in guest rooms according to established standards of presentation.
- Present guest checks, collect payment, and process transactions accurately.
- Clear used dishes, glassware, and serving items from guest rooms in a timely manner.
- Maintain cleanliness and organization of the room service pantry and equipment.
- Communicate effectively with kitchen staff and other departments to ensure smooth service.
- Respond to guest inquiries and requests with professionalism and efficiency.
- Adhere to all food safety and sanitation guidelines.
- Provide a personalized and memorable dining experience for every guest.
Required Skills
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and presentation.
- Basic mathematical skills for handling transactions.
- Ability to stand, walk, bend, and lift up to 25 pounds regularly.
- Availability to work flexible shifts, including evenings, weekends, and holidays.
- Positive attitude and a commitment to guest satisfaction.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service or hospitality role (e.g., server, host/hostess, busser).
- Knowledge of point-of-sale (POS) systems.
- Familiarity with various food and beverage items.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Employee discounts on dining, entertainment, and hotel stays.
- Opportunities for career advancement and professional development.
- Tuition reimbursement program.
- Supportive and inclusive work environment.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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