Entry-Level Hotel Receptionist

About the Company

Fairmont Hotels & Resorts is a global leader in the hospitality industry, renowned for its iconic properties, luxurious accommodations, and unparalleled service. With a rich history spanning over a century, Fairmont delivers truly unforgettable experiences to guests worldwide. We are committed to fostering a culture of excellence, diversity, and innovation, providing exceptional career opportunities within a global brand. Join our dedicated team and contribute to a legacy of extraordinary hospitality.

Job Description

We are seeking enthusiastic and customer-focused individuals to join our team as an Entry-Level Hotel Receptionist at our prestigious Montreal location. This is an exceptional opportunity for someone passionate about hospitality to launch their career with a world-renowned luxury brand. As the first point of contact for our discerning guests, you will play a crucial role in ensuring a warm welcome and a seamless, memorable stay from arrival to departure. Full, comprehensive training will be provided, making this an ideal role for individuals with no prior hotel experience who are eager to learn and grow in a dynamic, high-end environment.

Key Responsibilities

• Warmly welcome and register guests upon arrival, processing check-ins efficiently and accurately
• Manage guest reservations, including new bookings, modifications, and cancellations, ensuring all details are correctly recorded
• Process payments, handle cash, credit card transactions, and maintain accurate guest accounts in accordance with hotel policies
• Answer incoming calls promptly and professionally, directing them to the appropriate departments or individuals
• Provide detailed information about hotel services, facilities, local attractions, and dining options
• Address guest inquiries, requests, and concerns promptly and courteously, ensuring a high level of guest satisfaction
• Collaborate closely with other hotel departments, such as housekeeping, concierge, and bell services, to ensure a smooth and coordinated guest experience
• Maintain a clean, organized, and professional front desk area at all times
• Handle guest mail, messages, and faxes as required
• Perform other administrative duties and special projects as assigned by management

Required Skills

• Exceptional communication and interpersonal skills, with a polite and friendly demeanor
• Strong customer service orientation and a genuine desire to assist and serve guests
• Ability to work effectively and remain calm in a fast-paced, high-pressure environment
• Basic proficiency in computer applications, including Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work flexible shifts, including evenings, weekends, and holidays, as dictated by hotel operational needs
• A positive attitude, professional appearance, and a commitment to teamwork and brand standards

Preferred Qualifications

• High school diploma or equivalent qualification
• Previous experience in a customer service or guest-facing role (e.g., retail, restaurant) is an advantage but not mandatory
• Fluency in both French and English (bilingualism is highly valued and often essential in Montreal's hospitality industry)
• Familiarity with hotel property management systems (PMS) or a strong aptitude to learn new software quickly

Perks & Benefits

• Comprehensive health, dental, and vision benefits package for eligible employees
• Significant opportunities for career growth and advancement within Fairmont and the broader Accor network
• Generous employee discounts on hotel stays, dining, and spa services at Fairmont and Accor properties worldwide
• Paid time off, including vacation and sick leave, and competitive holiday pay
• Extensive training and development programs to enhance your skills and support your professional journey
• A positive, inclusive, and supportive work environment that values diversity and teamwork
• Employee recognition programs and performance incentives
• Subsidized meals during shifts

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