About the Company
Delta Hotels by Marriott Waterloo stands as a premier destination offering exceptional service and modern amenities in the heart of Waterloo, Ontario. As part of the Marriott International family, we pride ourselves on creating memorable experiences for our guests through genuine hospitality and a dedicated team. We believe in fostering a supportive and inclusive environment where every associate can thrive and grow their career in the hospitality industry.
Job Description
We are seeking an enthusiastic and customer-focused Entry-Level Hotel Porter / Bell Attendant to join our welcoming team at Delta Hotels by Marriott Waterloo. This is an excellent opportunity for individuals looking to start their career in hospitality, providing essential support to our guests from the moment they arrive until their departure. As a Bell Attendant, you will be the first point of contact for many guests, setting the tone for their stay and ensuring a smooth, pleasant experience. Your friendly demeanor and helpful attitude will contribute significantly to guest satisfaction and the overall reputation of our hotel.
Key Responsibilities
- Warmly greet guests upon arrival and assist with luggage handling, ensuring prompt and safe delivery to their rooms.
- Provide guests with information about hotel services, facilities, and local attractions, offering personalized recommendations.
- Assist guests with transportation needs, including calling taxis, arranging shuttles, and providing directions.
- Run errands for guests and staff as needed, always maintaining professionalism and discretion.
- Maintain the cleanliness and organization of the lobby, front entrance, and bell stand area.
- Monitor and control access to the hotel, ensuring the safety and security of all guests and property.
- Assist with special requests or needs from guests to enhance their stay.
- Collaborate with the front desk, concierge, and other departments to ensure seamless guest service.
Required Skills
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- A positive attitude and a passion for providing outstanding customer service.
- Ability to lift and carry heavy luggage (up to 50 lbs) and stand/walk for extended periods.
- Basic computer literacy.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience in a customer service role, preferably in a hotel or similar environment.
- Knowledge of the local area and attractions in Waterloo, Ontario.
- Valid driver's license with a clean driving record.
- Fluency in additional languages beyond English.
Perks & Benefits
- Competitive hourly wage.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Employee discounts on Marriott hotel stays worldwide.
- Opportunities for career advancement within Marriott International.
- Training and development programs.
- A supportive and inclusive work environment.
- Free parking on-site.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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