Entry-Level Hotel Night Receptionist

About the Company

Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,000 properties and 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton has welcomed more than 3 billion guests in its more than 100-year history. We are committed to providing exceptional experiences for our guests and a rewarding environment for our team members.

Job Description

We are seeking a dedicated and reliable Entry-Level Hotel Night Receptionist to join our vibrant team in Portsmouth. This is an excellent opportunity for individuals looking to start a rewarding career in hospitality, with comprehensive training provided to ensure your success. As a Night Receptionist, you will be the welcoming face of our hotel during the late hours, playing a crucial role in ensuring the safety, comfort, and satisfaction of our esteemed guests. Your responsibilities will include managing efficient check-ins and check-outs, adeptly handling guest inquiries, and performing essential administrative tasks, all while maintaining a welcoming, secure, and serene environment.

Key Responsibilities

• Manage guest check-ins and check-outs efficiently and courteously during night shifts.
• Answer phone calls, respond to emails, and address guest inquiries and complaints promptly and professionally.
• Process payments, manage reservations, and maintain accurate guest records with high attention to detail.
• Perform night audit procedures, including balancing daily accounts and preparing comprehensive reports.
• Monitor hotel security systems, respond to alarms, and ensure the safety and well-being of guests and property.
• Assist guests with special requests, providing accurate information about hotel services and local attractions.
• Collaborate effectively with other hotel departments to ensure a seamless and exceptional guest experience.
• Maintain a tidy, organized, and welcoming reception area throughout your shift.
• Handle emergency situations with calm, professionalism, and adherence to established protocols.

Required Skills

• Excellent communication and interpersonal skills, both verbal and written.
• Strong customer service orientation with a genuine desire to assist guests.
• Ability to work independently and efficiently as part of a collaborative team.
• Proficiency in basic computer applications, including Microsoft Office Suite.
• Exceptional attention to detail and accuracy in all tasks.
• Strong problem-solving abilities and a proactive approach to challenges.
• Ability to remain calm, composed, and effective under pressure.
• Reliability and punctuality are essential for night shift operations.

Preferred Qualifications

• Previous experience in a customer-facing role in any industry.
• Familiarity with hotel property management systems (PMS) such as OnQ, Opera, or similar.
• Knowledge of a second language is an advantage.

Perks & Benefits

• Competitive hourly wage with opportunities for night differential.
• Comprehensive and structured training program to develop your hospitality career.
• Significant opportunities for career growth and advancement within Hilton's global network.
• Generous employee discounts on hotel stays and F&B worldwide.
• Complimentary meal provisions during shifts.
• Professional uniform provided.
• A supportive, inclusive, and friendly work environment.
• Access to Hilton's extensive global learning and development resources.

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