Entry-Level Hotel Front Desk Clerk with Training Provided

About the Company

Marriott International is a leading global lodging company with more than 8,000 properties in 139 countries and territories. Founded by J. Willard and Alice Marriott, Marriott International has grown to include a diverse portfolio of brands. We are dedicated to providing outstanding guest experiences and fostering a culture of opportunity for our associates, where professional growth and development are highly valued.

Job Description

Join the Marriott International team as an Entry-Level Hotel Front Desk Clerk. This is an excellent opportunity for individuals new to the hospitality industry, as comprehensive training will be provided. You will be the first point of contact for our guests, providing exceptional service and ensuring a smooth and pleasant stay. If you have a passion for service and a friendly demeanor, we encourage you to apply.

Key Responsibilities

• Greet guests warmly upon arrival and manage check-ins and check-outs efficiently.
• Answer phone calls, respond to emails, and handle guest inquiries and requests.
• Process reservations, room assignments, and prepare key cards.
• Handle cash and credit card transactions, ensuring accuracy in billing.
• Provide information about hotel facilities, services, and local attractions.
• Resolve guest complaints and issues promptly and professionally, escalating when necessary.
• Maintain a tidy and organized front desk area.
• Communicate effectively with other hotel departments to ensure guest satisfaction.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service orientation and interpersonal skills.
• Ability to multi-task and work effectively in a fast-paced environment.
• Basic computer proficiency and ability to learn new software.
• High school diploma or equivalent.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Previous experience in a customer-facing role (e.g., retail, food service).
• Familiarity with hotel property management systems (PMS).
• Bilingual skills are a plus.

Perks & Benefits

• Comprehensive paid training program.
• Opportunities for career advancement within Marriott International.
• Competitive pay and benefits package.
• Employee discounts on hotel stays worldwide.
• Positive and supportive work environment.
• Health, dental, and vision insurance options.
• Paid time off.

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