Entry-Level Hotel Front Desk Clerk (Training Provided)

About the Company

Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,000 properties and 1.1 million rooms, in 122 countries and territories. Dedicated to fulfilling its founder Conrad Hilton’s vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history. Hilton is consistently recognized as one of the world’s best employers and a leader in environmental, social, and governance (ESG) efforts.

Job Description

Are you looking to kickstart your career in the vibrant hospitality industry? Hilton in Guildford is seeking enthusiastic and customer-focused individuals to join our team as an Entry-Level Hotel Front Desk Clerk. No prior hotel experience is required as comprehensive training will be provided to ensure your success. This is a fantastic opportunity to learn the ropes of hotel operations, develop valuable customer service skills, and grow within a globally recognized brand.

Key Responsibilities

• Warmly greet and welcome guests upon arrival and departure, ensuring a positive first and last impression.
• Handle guest check-ins and check-outs efficiently and accurately, processing payments and issuing keys.
• Answer phones, direct calls, and respond to guest inquiries regarding hotel services, local attractions, and directions.
• Assist guests with reservations, changes, and cancellations.
• Manage guest requests and resolve any issues or complaints promptly and professionally, escalating when necessary.
• Maintain a clean and organized front desk and lobby area.
• Collaborate with other hotel departments (housekeeping, maintenance) to ensure guest satisfaction.
• Process mail, packages, and messages for guests.
• Adhere to all hotel policies, procedures, and safety guidelines.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a friendly and welcoming demeanor.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency and ability to learn new software.
• High level of professionalism and attention to detail.
• Ability to stand for extended periods and lift up to 15kg.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Previous customer service experience in any industry.
• Familiarity with Guildford and surrounding areas.
• Proficiency in a second language (e.g., French, German, Spanish).

Perks & Benefits

• Competitive salary and performance-based incentives.
• Comprehensive training and development programs.
• Opportunities for career advancement within Hilton globally.
• Team member travel discounts worldwide.
• Health and wellness programs.
• Pension scheme.
• Free meals during shifts.
• Uniform provided and laundered.

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