Entry-Level Hotel Front Desk Clerk (Training Provided)

About the Company

Hilton Hotels & Resorts is a global leader in hospitality, renowned for its commitment to providing exceptional guest experiences and fostering a vibrant, inclusive workplace culture. With a proud history of innovation and a presence in over 120 countries, Hilton offers unparalleled opportunities for career growth and professional development. We believe in empowering our team members to shine and making every stay memorable for our guests.

Job Description

Are you a natural people-person with a passion for service? Do you thrive in a dynamic environment and enjoy making a positive impact on others’ days? Hilton Hotels & Resorts in Manchester is seeking an enthusiastic and dedicated Entry-Level Hotel Front Desk Clerk to join our welcoming team. No prior experience is required – we provide comprehensive training to equip you with all the skills needed to succeed. This is a fantastic opportunity to kickstart your career in the vibrant hospitality industry, learn valuable skills, and become part of a world-renowned brand.

Key Responsibilities

• Warmly greet guests upon arrival and assist with check-in and check-out procedures efficiently.
• Answer phone calls, direct inquiries, and manage reservations with professionalism.
• Provide excellent customer service, addressing guest requests, concerns, and inquiries promptly and courteously.
• Process payments, maintain accurate guest records, and handle cash and credit card transactions.
• Offer local recommendations and information to enhance the guest's stay in Manchester.
• Collaborate with other hotel departments to ensure a seamless guest experience.
• Maintain a tidy and organised front desk area.
• Follow all hotel policies and procedures, including safety and security protocols.

Required Skills

• Excellent communication and interpersonal skills.
• A friendly, professional, and customer-focused attitude.
• Ability to multitask and remain calm under pressure.
• Basic computer proficiency.
• Eagerness to learn and a strong work ethic.
• Eligibility to work in the UK.

Preferred Qualifications

• Previous experience in a customer service role (any industry).
• Fluency in an additional language.
• High school diploma or equivalent.

Perks & Benefits

• Comprehensive paid training program.
• Competitive salary and benefits package.
• Opportunities for career advancement within Hilton globally.
• Discounted hotel stays worldwide for team members, friends, and family.
• Employee meal program.
• Access to Hilton's extensive learning and development resources.
• Supportive and inclusive work environment.
• Pension scheme.

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